In addition to this FAQ, Technical Support is available from our Help Desk system
Knowledge base. Obtain Technical Support, Advice and Information to resolve common issues. Automated Help Desk system is available 24/7 to help you get the support and answers you need now
Frequently Asked Questions
DO THE PRODUCTS COME FULLY ASSEMBLED?
NO. You are purchasing Wholesale, Factory Direct. Unless GokartsUSA Performs the setup, your Buggy or Bike will be shipped FREE in a crate about 95% assembled. Product must be un-crated and setup by the customer's mechanic. Our products are assembled, adjusted and tested at the factory, then packaged in a crate for shipping directly to the customer. see Setup Guides on our website.
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Please remember that by purchasing a product wholesale, you are responsible for performing the setup that a store or local dealer would normally perform - such as installing/checking the wheels, seats, roll bars, hooking up the fuel line, battery and lights, checking tightness and Torque all Hubs, Nuts and Bolts, changing oil, etc.
Although we do provide some very good information on our website, occasionally some units may need other routine items checked/adjusted such as cleaning and adjusting the carburetor and fuel tank, checking to ensure wires are well connected, adjusting chain slack and alignment, if needed. Since you are skipping a dealer and saving over half the price of a usual retail customer, you will need to perform the final assembly (as stated above). This will take generally 2-6 hours or more to perform depending on your product and skill level. While we will gladly assist you with any technical questions, support we can give over the telephone is limited. We STRONGLY RECOMMEND that a Qualified Mechanic perform the setup of your product. we cannot refund or exchange your unit if you cannot perform these functions or refuse to let a shop do it for you.
CAN I REGISTER MY DUNE BUGGY AS STREET LEGAL?
Gokarts and Buggies are NOT sold as street legal vehicles. Dune Buggies, ATVs and Dirt Bikes do not generally require registration to be driven on private property and most rural areas accross the United States. Certain State Recreation areay may require Off-Highway Vehicle Registration for these vehicles. Although Dune Buggies are not sold as street legal vehicles, many States have allowed them to be registered for street use. Gokarts and Minibikes are considered to be toys and do not require registration of any kind. Please contact your local DMV for more information and specific requirements.
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DO YOUR MINIBIKE AND GOKART KITS COME WITH AN ENGINE?
Our Minibike and Gokart kits can be ordered with or without an engine. Engines are sold separately and are not included with the kit. If you want an engine, you must add one. Add the kit to your shopping cart, then scroll down to add an engine.
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WHAT DOES THE WARRANTY COVER?
Your product may come with a limited warranty from the manufacturer covering defects in materials and workmanship. Warranties are not offered on parts and kits. Manufacturer Warranties cover defective parts only and do not include parts worn by standard use (such as tires, belts, clutches, chains, etc.) or parts damaged from use, accidents, abuse, misuse or improper maintenance or improper setup of the product. Labor is not covered for any reason. Gokarts USA will assist the customer in obtaining warranty coverage from the manufacturer. The Customer must first complete a Help Request, then telephone us to request technical support or warranty coverage. Customer may be required to ship the defective or damaged part to manufacturer first before a replacement will be sent. Products are sold warehouse direct in a crate and are not delivered ready to ride. Customer is responsible for product setup and final assembly, which must be performed by qualified mechanic. Full Warranty information including a Warranty Claim Form can be found in the Customer Service section of our website. Click on Terms above for full info before placing an order.
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WARRANTY REGISTRATION AND DELIVERY INSPECTION REPORT:
It is the customer’s responsibility to register products for warranty within 5 days of delivery. The delivery Inspection form (PDI) must also be completed as required by all dealerships in the USA. This is a REQUIRED step in the Assembly Process. By omitting this step you will be VOIDING your warranty. Click on Customer Service for full warranty information and all required Warranty Registration Forms
HOW DO I SUBMIT A WARRANTY CLAIM?
A Warranty Claim is a request for parts within 90 days of purchase. If you think you may have a Warranty situation, please complete a Help Request on our website, then call us.
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When you call us, we will look up your Help Request and process it while on the phone with you. The manufacturer's limited warranty covers defects in materials and workmanship. Labor is NOT covered under any circuimstance. The Manufacturer's warranty does not cover damage from use, abuse, accidents, operation or incorrect setup and maintenance. The manufacturer may require you to submit proof that a mechanic performed the setup prior to providing any replacement parts under warranty. The Help Request can be found in the Customer Service section of our website.
In some situations, a Manufacturer may require the customer to send the parts back for inspection before a replacement part is sent. If this is the case, be sure to complete the Warranty Claim form and include it with the parts being returned
If a warranty claim is denied by the manufacturer, the customer can still simply pay for the parts order
WHAT DO I DO IF MY ORDER IS FREIGHT DAMAGED?
Shipping crates are designed to sustain damage to the packaging while still protecting the contents. Damaged or missing items such as turn signals, mirrors and other items will easily be replaced under warranty. Just complete a Help Request in the Customer Service section of our website, then give us a call. We will process your Help Request while on the phone with you and order replacement parts free of charge under warranty from the manufacturer. When you receive your order, if there is noticeable damage to the carton or merchandise, please tell the delivering carrier and have them note this on their freight bill. This will protect you if you have to make a claim. Before signing the shipping receipt at the time of delivery, carefully open the package and inspect items for any damage or defects.
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Upon delivery, if you notice any Severe Damage or defects, you must note them on the shipping receipt and refuse delivery before the delivery person leaves. Do not accept delivery unless you intend to keep the product as shipped. Please notify Gokarts USA immediately.
WHICH PRODUCTS HAVE FREE SHIPPING?
MOST VEHICLES ARE SHIPPED FREE. These items will display the FREE SHIPPING icon in the Product Description. This is a $175 to $650 Value included free on many items!
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SOME PRODUCTS CARRY A SHIPPING CHARGE. Parts, Kits, Engines and other items may carry a shipping charge. This is due to manufacturer required pricing which does not reflect shipping. Items that carry free shipping will display the Free Shipping icon. To check a shipping charge in advance of checkout, click add-to-cart, then, type in your zip code and click Calculate-Shipping. HANDLING CHARGE: Some large items may present a small handling charge for a rolling pallet or special packaging materials.
WHAT IS THE STATUS OF MY ORDER?
You will receive several emails as your order is processed. An email notification indicating your order has been Shipped will contain a Tracking Number if available. If this email does NOT contain a Tracking Number, that means that a Tracking Number is Not Available. Tracking Numbers will not be provided for Truck Freight shipments. The carrier will call to schedule delivery once the item arrives at the local terminal
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WHICH PRODUCTS CAN BE SOLD IN CALIFORNIA?
Many California customers are disappointed to learn that most products are not approved for sale in California. Products must be certified by CARB (California Air Resources Board) before they can be sold in California. CARB has the most stringent emissions requirements in the world. Click on the California Approved link in the Stuff section of our website to see all of the products that are CARB approved for sale in California
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DO YOUR PRODUCTS COME WITH A TITLE?
The Manufacturer Statement of Origin (Title) will either be included with your product or mailed to you within 10 days of delivery. An MSO can only be issued to the original purchasor and only if you purchased from GokartsUSA. If you purchased from another dealer or private party, you must obtain registration documents from them. Although not required, some customers may wish to register their off-road product with their local DMV. If you do not receive an MSO, you can complete an MSO request in the Customer Service section of our website. Please make sure to call us to once your MSO Request has been successfully submited. We will process your request with you on the phone and the MSO will be mailed to you within about 10 days. Registration is the responsibility of the customer. GokartsUSA does not guaranty you will be able to register your product. Please check with your local authorities to determine registration requirements in your area prior to ordering
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WHAT DO I DO IF I HAVE A QUESTION OR NEED TECHNICAL ASSISTANCE?
First, check our KNOWLEDGE BASE system, located in the Customer Service section of our website, to get answers to many common issues. Knowledge Base is a comprehensive database of user issues that have previously been addressed by our technical Support Staff. This is where we publish Technical News Bulletins, and Support Information for our customers. If you dont find what your looking for, then can give us a call at 925-906-0330 9am-4pm pacific standard time. For warranty requests, it's best to complete a Help Request before calling. This will save you time. The Help Request can be found in the Customer Service section of our website. Many routine requests can be easily handled on the Customer Service section of our website. You will be prompted for all required information to make the process quicker and easier.
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Please Note: We receive a high volume of daily calls and we have dedicated staff ready to answer your call, however, sometimes during peak hours it may become difficult to reach us. If this occurs, please wait 10 minutes, then try your call again. We are in California! Please be sure to call us during business hours. Hear recorded message 925-322-0330
CAN YOU SHIP OUTSIDE THE USA?
Yes, we can ship Worldwide.
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Small Items: Simply order Online and pay by Wire Transfer. Small items such as Minibike and Gokart Kits, Parts, Torque Converters and Engines will be shipped UPS or FedEx to most worldwide locations. Follow the instructions for wire transfer payment provided during checkout. We will automatically ship your order when we receive your wire payment without further communication from you. (sorry, we cannot accept an international credit card).
Large Items: Order Online and pay by Wire Transfer and use a Freight Forwarding Company. Large items such as Gokarts and Dune Buggies can be shipped to Canada, Europe, South America, Australia, Asia, Middle East and most other World Wide locations. Click on the WE SHIP WORLDWIDE link for the International Order Procedure.
WHAT ARE THE DANGERS OF OPERATING A POWERSPORT VEHICLE?
Important Safety Info: OBTAIN AND CONSULT THE MANUFACTURER OWNER’S MANUAL FOR COMPLETE SAFETY INFORMATION WARNING: POWERSPORTS VEHICLES CAN BE HAZARDOUS TO OPERATE. SERIOUS INJURIES OR DEATH CAN RESULT. OPERATOR ASSUMES ALL RISK • Read owners manual and all labels before you operate your Powersports vehicle. If you did not receive owners manual with the vehicle, contact the manufacturer to obtain a copy prior to assembly and operation of your vehicle • IT IS STRONGLY RECOMMENDED that you complete an accredited safety course before operating your vehicle. Many organizations can provide Rider Education and Training such as the ATV SAFETY INSTITUTE or the DIRTBIKE SCHOOL
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• Vehicles require proper setup before operation. Vehicle setup MUST be performed by a qualified technician. If the customer performs the vehicle setup, the vehicle should be inspected by a qualified technician prior to operation. Failure to engage the services of a qualified technician may result in the operation of an unsafe vehicle
• Always wear an approved motorcycle helmet, eye protection, and protective clothing
• Loose clothing, long hair, or articles worn by the operator must be controlled or covered to prevent them from being caught in the moving parts of the vehicle or the surrounding environment while riding
• Be sure the throttle and brake controls work freely before starting engine
• Operator must be seated before starting engine
• Keep all covers and shields properly installed
• Vehicles are not manufactured for use on public streets, roads, or highways and are not intended for such operation
• Do not operate at excessive speeds. You increase risk of losing control if you operate at speeds to fast for the terrain, visibility conditions, or the limits of your experience
• Adult supervision is required when operating Powersports vehicles
• Do not attempt wheelies, jumps or other stunts. Doing so could result in serious injury or death
• Do not ride without a warning flag in place. It makes other riders aware of your position in low visibility situations. Warning flags may be purchased at any ATV shop
• Operating without a brush guard could result in serious injury or death
• ENGINE SURACE IS HOT
• ROLLOVER OR FALLING OFF MAY CAUSE DEATH
• Before using vehicle, read operating instructions
• OPERATOR USE ONLY PASSENGERS PROHIBITED
• Adult supervision and instruction are required
• NOT RECOMMENDED FOR CHILDREN UNDER 16
• ALWAYS WEAR A HELMET and other protective equipment
• Do not operate after consuming ALCOHOL OR DRUGS
• Gasoline is flammable. Shut off engine, avoid sparks and open flame when refueling
• Read owner's manual carefully before ridding. Keep owner's manual with vehicle
• Remain seated and hold on to handle while moving
• Do not start vehicle until operator is seated
• Operate from driver side only and not on public roads
• Keep entire body inside vehicle while moving
• Drive slowly in turns and straight up and down slopes
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