MECHANIC: If you are a new enthusiast, welcome to the exciting world of
Powersports. You should know that powersport products require substantial
mechanical support to uncrate, setup, adjust, maintain, repair and upgrade.
This support is required on an ongoing basis. These activities apply to a used
product as well as an item brand new out of the box. We strongly recommend
that a qualified mechanic perform the setup and all other mechanical
operations to keep you product operating properly and safely. Gokarts USA does
not provide mechanical services and labor is not covered under manufacturer's
warranty under any circumstances. Additionally, manufacturers may require
proof that a product was setup by a qualified mechanic in order to provide
warranty coverage.
If customer elects to perform the setup, then a
PDI (Pre-delivery Inspection) and Full Maintenance MUST be completed by
customer prior to issuance of MSO Title. This step is required by all
Dealerships in the USA. Failure to perform and submit the PDI will void the
Warranty.
WARRANTY:
All Vehicles come with a 90 day Limited Warranty from the
Manufacturer. Optional Extended Warranties are available. No warranty, express
or implied is provided by Gokarts USA. Any warranty offered by a manufacturer
is from that manufacturer and not from GokartsUSA. GokartsUSA will assist any
customer should a warranty issue arise. For products whose manufacturer offers
a warranty, that warranty shall cover defective Parts Only and not labor.
Warranty does not cover shipping. All warranty procedures that the
manufacturer requires must be followed, no exceptions. Any part or accessory
that is covered by a warranty MUST be returned to the manufacturer for
inspection BEFORE an exchange can be issued. Customer pays for shipping of
parts to and from the manufacturer. Contact GoKartsUSA for details and further
instructions if you think you have a warranty situation BEFORE you do
anything. Any warranty that comes with a vehicle spells out the warranty and
time periods. If you have any questions call GoKartsUSA and we will help with
the warranty.
HELP REQUEST:
Many routine requests can be handled in the
Customer Service
section of our website. If you feel you may have a support or warranty
situation, please complete a Help Request in the customer service section of
our website. Follow the instructions completely and give us a call after you
submit your Help Request. Please note, no action will be taken on your help
ticket until you call us.
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