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Help Request

Help Request

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NAME*
WAS VEHICLE PURCHASED FROM US?*
if so ORIGINAL ORDER NUMBER
VEHICLE TYPE*
PURCHASE DATE*
MANUFACTURER*
VIN NUMBER
MODEL YEAR*
MODEL*
REQUEST TYPE*
QUESTION / ISSUE / PARTS include #s*
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Photo 1
show us the problem
Photo 2
another photo would be great
Photo 3
photo 3 if you need it
Photo 4
use good photos
Photo 5
point to what you want us to see
Mechanic Setup Invoice
required for warranty claim

Request Assistance, Report Issues                              
If you need support, our staff may ask you to complete this Help Request

This is usually the best first step. It will open a Help Ticket on our system which you can view online. You will receive Technical Support, Help Resolve Problems, Assistance Ordering Parts

We will assign an Adviser to help you
We strive to respond within 2-4 hours if the request is placed M-F 9-4 pst. Requests placed after hours will begin processing within 24-48 hours

obtain Missing or Damaged Delivery Items
If you have just received delivery and anything arrives missing or damaged, complete this Help Request and list the parts you need. We will get them to you free of charge under warranty. Include the Part Names and Part Numbers from the manual provided with your product

Photos: Submit any and all Photos along with this request. We will likely need your photos. You will need to complete a new Help Request If you do not give us your photos the first time. photos must be jpg, png or pdf format and under 1k

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After submitting your Help Request, you will be able to log on to our system or just check your email to see the results. at the end of this procedure, you will be given the opportunity to select a password if you do not already have an account

User Forum: We may post your Help Request on our website and User Forum for other customers to read and comment on. You can post a Question or Issue and View what others have to say                               


NOTE: Customers must first complete this Help Request. Upon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request when appropriate

Brands Supported Include: Roketa, BMS, Joyner, Sachs, Kinroad, TrailMaster, Kandi, Briggs Racing, Honda, Azusa, Kenbar, Kartco, Manco, Comet, GTC, Road Rat, Voodoo, Top Kart, Little Badass, Trophykart, SSR, Taco Minibikes, Bonanza Minibikes, Titan Engines, JCL, Goka, Dr. Pulley, MRP, Gates, Carlisle, K&N, RLV, ARC

*there is no charge and no credit card info is required to submit this request



    RELATED PRODUCTS for this item shown below:

    Parts Request
    Parts Request
    TAX RETURN SALE: $0.00
    Parts Request
    Parts Request: We sell parts for all our vehicles. Please order online. if you don't see the parts you need online, you can request a Parts Purchase Order here. We will provide you with a Price Quote and get your payment information if you with to proceed
    MSO Request
    MSO Request
    TAX RETURN SALE: $0.00
    MSO Request
    MSO Request: used to request Title Documents from the Manufacturer usually delivered with the product or mailed within 10 days. if you do not receive it, you can request it here. You will need your VIN and Original GokartsUSA Order Number
    Warranty Request
    TAX RETURN SALE: $0.00
    Warranty Request
    ratingratingratingratingrating
    Warranty Request: request warranty coverage from the manufacturer. you will need your VIN Number and your original GokartsUSA Order Number. *please complete this form only when directed to do so. start with a Help Request first
    Service Request
    Service Request
    TAX RETURN SALE: $0.00
    Service Request
    Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
    unavailable
    Hourly Shop Rate
    TAX RETURN SALE: $79.00
    Hourly Shop Rate
    tax free
    Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
    unavailable
    Shop Service Rates
    TAX RETURN SALE: $0.00
    Shop Service Rates
    tax free
    Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA

    Product Reviews

    (2 Ratings, 2 Reviews) Average Rating:
    ratingratingratingratingrating
    ratingratingratingratingrating
    To put it bluntly....She's da Bomb !!!
    Al (CA) 9/18/2014 7:50 PM
    I had a question about a product of yours and I called and talked to Lilly. She was very helpful, and she should be the one teaching new employees about the aspect of customer service. To put it bluntly....She's da Bomb !!! Al
    ratingratingratingratingrating
    Josh is Awesome
    Mike K. (Cameron Park, CA) 9/18/2014 5:41 PM
    Wow, I just filled out a Help Request and BAM got some answers and support. Thanks
     
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