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RETURNS
Please Call (925) 906-0330 to obtain a Return Authorization
and to confirm the correct Return Address for your item
RETURNS: You can return most items for a prompt refund. Refunds for items returned within twenty one (21) days of the purchase date will be credited in the same form as the original payment type or in the form of a credit redeemable on your next purchase. Original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address provided
Returned items must be received in our warehouse within 14 days after return initiation. Items must be returned in new, unused condition in original packaging and contain all original materials in order to receive a refund. Contact GokartsUSA to obtain a Return Merchandise Authorization (RMA) number prior to returning any item. The RMA number must be displayed on the outside of the package. No return will be accepted unless the RMA number is displayed. We will provide you with the correct Return Address for your item. Items returned to the wrong address will not receive a refund. All returns must be shipped freight prepaid by the customer. No return shipment will be accepted unless the freight has been prepaid by the customer. Returns shipped freight collect will be refused and returned to the customer, or discarded. After inspecting the returned merchandise, we will reimburse the purchase price of the item, less all actual shipping costs. No refund shall be issued on damaged or used items. All items are subject to a restocking fee.
RETURN FEES:
If you refuse delivery, miss your delivery appointment or return a non-defective, undamaged or incorrectly assembled product, you will be charged for all original and return shipping costs. Items returned as damaged or defective are inspected and tested upon arrival. Items may also incur a restocking fee ranging from 10% to 30% of the price. No item may be returned if unpacked, assembled, had fuel installed or operated. No returns after 21 days of delivery. Return shipping fees range anywhere from $10 to $695, depending on the size and weight of the item. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return may be refused and/or shipping fees may be deducted from your refund after the item is received at our warehouse.
ITEMS NOT RETURNABLE: Refunds will not be offered for Parts, Engines or Kits. Items cannot be returned once they are opened, unpackaged, assembled, used, had fuel installed, damaged, or altered and no refund will be issued. The customer is responsible for all shipping, handling, and restock fees on all orders canceled, refused or returned after they are shipped. Large items such as Buggies, Bikes and UTVs CANNOT BE RETURNED.
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