Customer Service
Tap or click
on the Help Button below to enter customer service system. See ann the things you
can do below.
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SEND US A TEXT
Get Sales and Tech Support via text message. Ask a Question. 9am-8pm pst
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Download
Manuals, Service Guides, Setup Guides, Repair
Manuals, Owner Guides
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FIND THE CORRECT PARTS
No Make? No Model? Just enter the Vehicle Type and Engine Size
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OPERATOR VIDEO
Great Video explains How to Operate and
Maintain a vehicle. Includes important Safety Information.
A must see.
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HOW
TO SHIP OUTSIDE USA
Worldwide Shipping, Small Items, Large Items. Find out how to do it
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VISIT HELP CENTER
Our extensive Documentation Library with Manuals, How-to, Get Full
Support, Search our database for answers.
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TECH SUPPORT
Ask a question in our help search box for Top Suggestions from our Huge
Database.
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Submit a Help Request
Obtain Damaged or Missing Delivery items,
Request Assistance or Tech Support, Ask a Question, Report
a Problem, This is the best and fastest way to obtain support. This
will open a Help Ticket on our system.
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ORDER PARTS ONLINE
See All Categories. Over 21,000 parts are available for online ordering
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GET
2% BACK IN REWARDS
Use for Parts or any item on our website.
Complete this form to claim your reward.
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CUSTOMER REVIEWS
See what our customers are saying about Us and our Products and Customer
Service, good or bad, as written by our customers
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Submit a RETURN Request
Help
> Get in touch > Leave a message
You
may return most items within 21 days of purchase. We will inspect your
return and issue a refund less actual shipping and restocking charges.
Items must be in New, Unused Condition in the Original Packaging in order
to receive a refund. we will review your request and provide you with
the correct Return Address for your item(s). (more info)
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What does the Warranty Cover?
Broken or missing delivery items
will be replaced under warranty.
Labor
is NOT covered. Repairs, Service and Maintenance are NOT Covered.
Warehouse
Direct Vehicle:
Customer is responsible for vehicle final assembly, initial setup, adjustment,
maintenance and repairs, to be performed by a qualified mechanic, even
on assembled units. Purchase Extended Warranty Coverage
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Submit a Warranty Claim
Help > Get in
touch > Leave a message
Defective parts can be sent back to the manufacturer for inspection and
replacement.
We will provide you with correct return address. (more info)
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Submit MSO (Title) Request
Help
> Get in touch > Leave a message > MSO Request
The Title and Bill-of-sale will arrive in the mail about 10 days after
the vehicle. It will be included with the shipment on export orders.
MSOs are sent to the original purchaser only. If for some reason you
do not receive your MSO, you can submit an MSO Request. You will
need the 17 digit VIN Number stamped on your vehicle and your GoKarts
USA order number in order to process your request.
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We
can fix it for you
Service, Repair, Maintenance, Assembly, Setup, Problem Diagnosis. This
form is completed by our Staff when you bring your item to our Service
Center in Benicia, California. Your Request will remain active throughout
the entire process from Diagnosis to Estimate, Repair, Parts,
Labor, Invoice, Payment, and Pickup
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Get your payment approved| fill out the form on your dektop,
then email it or text it.
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SEND EMAIL | Send us an Email
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Item No: TICKET
ENTER TO WIN!
BRAND NEW 2019 TRAILMASTER 150 XRS BUGGY
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Item No:
Dealer Application: Thank you for your interest in becoming a Go Karts USA Dealer. Please complete the information requested below. We will review your online application. Upon approval, we will contact you to send you a Dealer Package
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Item No:
STAFF USE ONLY. Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
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Item No:
TEXT OR EMAIL YOUR CHECK PAYMENT. Write your Check, then follow these instructions
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Item No: Labor
STAFF ONLY: Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
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Item No:
Employment positions for Customer Adviser, Order Processor, Warehouse Shipping and Receiving, Mechanic, Assembler, Welder, Mechanic for Go Kart, Mini Bike, Buggy, ATV. Work in Benicia, CA or in your location
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Item No: Affiliate
The GoKarts USA Affiliate Program is a free opportunity that allows businesses to earn money by displaying GoKarts USA merchandise and or promotional materials. Click below to learn more!
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Item No:
Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA
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Item No:
GoKarts USA 24/7 Vending Machine (Benicia, CA)
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