Customer Service
Many routine requests can be easily handled on our Online system. You will be prompted
for all required information to make the process quicker and easier
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SEND US A TEXT|Get Sales and Tech Support via text message.
Ask a Question. 9am-5pm pst
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Download |
Manuals, Service Guides, Setup Guides, Repair
Manuals, Owner Guides and more.
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Get Answers | to General
Questions about our products.
These are some of the
questions we receive on a daily basis from our customers.
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TECH SUPPORT|Obtain Technical Support, Advice, Information
to resolve common issues. available 24/7 to help you get answers Now!
click here for theUser
Forumto see what other customers are asking.
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Obtain Broken or Missing Delivery items
| These items will be quickly replaced under Warranty.
Request Assistance
or Tech Support, Ask a Question, Report a Problem, This
is the First Step and fastest way to obtain support. This will open a Help
Request on our system allowing us to better assist you in resolving your
issue.
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ORDER PARTS ONLINE
| See All Categories. Over 21,000 of our parts are available
for online ordering on our website.
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FIND THE CORRECT PARTS | No Make? No Model? Just enter
the Vehicle Type and Engine Size.
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OPERATOR VIDEO | Great Video explains
How to Operate and Maintain a Go Kart. Applicable to Bikes and ATVs as well.
Includes important Safety Information.
If you are thinking about buying a Vehicle | You should see this Video.
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HOW
TO SHIP OUTSIDE USA|
Worldwide Shipping, Small Items, Large Items. Find out how to do it.
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GET
2% BACK IN REWARDS|
Use for Parts or any item on our website.
Complete this form to claim your reward on purchases over $1,000 made
within 30 days. You will receive a GoKarts USA eGift Certificate.
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We
can fix it for you|
Service, Repair, Maintenance, Assembly, Setup, Problem Diagnosis. This
form is completed by our Staff when you bring your item to our Service
Center in Benicia, California. Your Request will remain active throughout
the entire process from Diagnosis to Estimate, Repair, Parts,
Labor, Invoice, Payment, and Pickup
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SUBMIT REVIEW|Blast us, Praise us, Tell us what you think
About Us -or the Product you purchased.
Make Suggestions, Tell us about your Shopping Experience with us. We
may post your review, good or bad, on our website. Customer opinions and
suggestions are very important to us. This is your chance to express your
opinions for others to read. While we realize that most happy customers
usually do not bother to write reviews, this is your chance.
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CUSTOMER REVIEWS|See what our customers are saying about
Us and our Products and Customer Service, good or bad, as written by our
customers
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RETURNS|You
may return most items for a prompt refund within 21 days of purchase.
We will inspect your return and issue a refund less actual shipping and
restocking charges. Items must be in New, Unused Condition in the Original
Packaging in order to receive a refund. we will review your request and
provide you with the correct Return Address for your item(s).
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What does the Warranty Cover?
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Broken or missing delivery items
will be replaced under warranty.
customer
pays shipping.
Labor is NOT covered. Repairs, Service and Maintenance are NOT Covered.
Factory Direct Vehicle:
Customer is responsible for vehicle final assembly, initial setup, adjustment,
maintenance and repairs, to be performed by a qualified mechanic, even
on assembled units. Purchase Extended Warranty Coverage
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Request Warranty Coverage
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from Manufacturer. Customers must first complete aHelp
Request. Upon reviewing your Help Request, our staff may
direct you to submit a
Warranty Claim Request.
Defective parts must be sent back to the manufacturer for inspection before
a replacement part will be sent.
We will provide you with correct return address.
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The MSO (Title) will sometimes arrive with your vehicle or by
mail within 10 days of receiving your vehicle. MSOs are sent to the original
purchaser only. If for some reason you do not receive your MSO, you can
request it here. You will need the 17 digit VIN Number stamped on your
vehicle and your GokartsUSA order number in order to process your request.
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Get your payment approved| fill out the form on your dektop,
then email it or text it.
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SEND EMAIL | Send us an Email
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Item No: TICKET
ENTER TO WIN!
BRAND NEW 2019 TRAILMASTER 150 XRS BUGGY
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Item No:
Dealer Application: Thank you for your interest in becoming a Go Karts USA Dealer. Please complete the information requested below. We will review your online application. Upon approval, we will contact you to send you a Dealer Package
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Item No:
STAFF USE ONLY. Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
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Item No:
TEXT OR EMAIL YOUR CHECK PAYMENT. Write your Check, then follow these instructions
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Item No: Labor
STAFF ONLY: Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
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Item No:
Employment positions for Customer Adviser, Order Processor, Warehouse Shipping and Receiving, Mechanic, Assembler, Welder, Mechanic for Go Kart, Mini Bike, Buggy, ATV. Work in Benicia, CA or in your location
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Item No: Affiliate
The GoKarts USA Affiliate Program is a free opportunity that allows businesses to earn money by displaying GoKarts USA merchandise and or promotional materials. Click below to learn more!
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Item No:
Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA
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