Customer Service

Many routine requests can be easily handled on our Online system. You will be prompted for all required information to make the process quicker and easier

 
Send a Text
SEND US A TEXT | Get Sales and Tech Support via text message. Ask a Question. 9am-5pm pst
DOCUMENTATION LIBRARY
Documentation Library
Download
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Manuals, Service Guides, Setup Guides, Repair Manuals, Owner Guides and more.
Frequently Asked Questions
Get Answers |  to General Questions about our products. These are some of the questions we receive on a daily basis from our customers.
Knowledge Base
TECH SUPPORT | Obtain Technical Support, Advice, Information to resolve common issues.  available 24/7 to help you get answers Now! click here for the User Forum to see what other customers are asking.
Help Request
Obtain Broken or Missing Delivery items. These items will be quickly replaced under Warranty. Request Assistance or Tech Support, Ask a Question, Report a Problem,  This is the First Step and fastest way to obtain support. This will open a Help Request on our system allowing us to better assist you in resolving your issue.
Special Order Parts
SPECIAL ORDER PARTS | If you do not see the parts you need on our website.
Order Parts online  
Please Order Parts Online.
Most of our parts are available for online ordering on our website.

 
Repair yur vehicle
 We can fix it for you. Service, Repair, Maintenance, Assembly, Setup, Problem Diagnosis. This form is completed by our Staff when you bring your item to our Service Center in Benicia, California. Your Request will remain active throughout the entire process from Diagnosis to Estimate, Repair, Parts, Labor, Invoice, Payment, and Pickup
 
Submit a Review
SUBMIT REVIEW | Blast us, Praise us, Tell us what you think About Us -or the Product you purchased.

Make Suggestions, Tell us about your Shopping Experience with us. We may post your review, good or bad, on our website. Customer opinions and suggestions are very important to us. This is your chance to express your opinions for others to read. While we realize that most happy customers usually do not bother to write reviews, this is your chance.

See Reviews
CUSTOMER REVIEWS | See what our customers are saying about Us and our Products and Customer Service, good or bad, as written by our customers
Returns
RETURNS | You may return most items for a prompt refund within 21 days of purchase. We will inspect your return and issue a refund less actual shipping and restocking charges. Items must be in New, Unused Condition in the Original Packaging in order to receive a refund. we will review your request and provide you with the correct Return Address for your item(s).
WARRANTY CLAIM
Warranty Request
Request Warranty Coverage from Manufacturer. Customers must first complete a Help RequestUpon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request. Defective parts must be sent back to the manufacturer for inspection before a replacement part will be sent. We will provide you with correct return address.

The MSO (Title) will sometimes arrive with your vehicle or by mail within 10 days of receiving your vehicle. MSOs are sent to the original purchaser only. If for some reason you do not receive your MSO, you can request it here. You will need the 17 digit VIN Number stamped on your vehicle and your GokartsUSA order number in order to process your request.
Credit Card Authorization
Get your payment approved | fill out the form on your dektop, then email it or text it.
EMAIL
Send Email
SEND EMAIL | Send us an Email
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Help Request
Item No:
ratingratingratingratingrating
MARCH MADNESS SALE: $0.00
Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue
View Help Request
Vehicle Repair Coverage
Item No:
MARCH MADNESS SALE: $29.00
With a GoKarts USA Repair Policy you will never need to worry about repairing your favorite toy! It's easy, simply submit your claim, take your vehicle to one of our qualified mechanics, pay your deductible, and get back to having fun!
View Vehicle Repair Coverage
Parts Request (special order)
Item No:
MARCH MADNESS SALE: $0.00
We sell parts for all our vehicles. Please order online. if you don't see the parts you need online, you can request a Purchase Order here. We will email you a Price Quote and get your payment info if you with to proceed. Fill out, add to-cart, checkout
View Parts Request (special order)
MSO Request (Title)
Item No:
MARCH MADNESS SALE: $0.00
MSO Request: used to request Title Documents from the Manufacturer usually delivered with the product or mailed within 10 days. if you do not receive it, you can request it here. You will need your VIN and Original Go KartsUSA Order Number
View MSO Request  (Title)
RMA Request
Item No:
MARCH MADNESS SALE: $0.00
RMA Request: used to request a Return Merchandise Authorization. if approved, you will be provided with an RMA Number and return Address for your item. *there is no charge and no credit card info is required to submit this request
View RMA Request
Credit Card Authorization
Item No:
MARCH MADNESS SALE: $0.00
If your Credit Card has been declined, we may still be able to approve your charge. Your Bank may require us to verify credit card info and obtain signatures. Use this form, sign, text a photo
View Credit Card Authorization
Warranty Request
Item No:
ratingratingratingratingrating
MARCH MADNESS SALE: $0.00
Warranty Request: request warranty coverage from the manufacturer. you will need your VIN Number and your original Go KartsUSA Order Number. *please complete this form only when directed to do so. start with a Help Request first
View Warranty Request
Factory Warranty
Item No:
MARCH MADNESS SALE: $0.00
FACTORY WARRANTY is 30 days on Vehicle, 90 days on Motor, parts only. Manufacturer warrants the vehicle will be free of defects in materials and workmanship at Delivery Time. EXTENDED MOTOR WARRANTY 12MO $99, 18MO $129, 24mo $199
View Factory Warranty
Go Kart Instruction Video, Assembly, Maintainence and Safety Guide
Item No:
MARCH MADNESS SALE: $0.00
Great Instruction Video explains How to Assemble and Maintain a Go Kart, including important Safety Information. If you are thinking about buying a Go Kart | You should see this Video
View Go Kart Instruction Video, Assembly, Maintainence and Safety Guide
Upload PDI Warranty Registration Form
Item No:
MARCH MADNESS SALE: $0.00
View Upload PDI Warranty Registration Form
WORK ORDER (Service Request)
Item No:
MARCH MADNESS SALE: $0.00
STAFF USE ONLY. Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
View WORK ORDER (Service Request)
Check Upload
Item No:
MARCH MADNESS SALE: $0.00
TEXT OR EMAIL YOUR CHECK PAYMENT. Write your Check, then follow these instructions
View Check Upload
Hourly Shop Rate
Item No: Labor
MARCH MADNESS SALE: $79.00
STAFF ONLY: Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
View Hourly Shop Rate
Employment Inquiry
Item No:
MARCH MADNESS SALE: $0.00
Employment positions for Customer Adviser, Order Processor, Warehouse Shipping and Receiving, Mechanic, Assembler, Welder, Mechanic for Go Kart, Mini Bike, Buggy, ATV. Work in Benicia, CA or in your location
View Employment Inquiry
Affiliate Program
Item No: Affiliate
MARCH MADNESS SALE: $0.00
The GoKarts USA Affiliate Program is a free opportunity that allows businesses to earn money by displaying GoKarts USA merchandise and or promotional materials. Click below to learn more!
View Affiliate Program
Shop Service Rates
Item No:
MARCH MADNESS SALE: $0.00
Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA
View Shop Service Rates
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