Customer Service

Many routine requests can be easily handled on our Online system. You will be prompted for all required information to make the process quicker and easier

 
Send a Text
SEND US A TEXT|Get Sales and Tech Support via text message. Ask a Question. 9am-5pm pst
DOCUMENTATION LIBRARY
Documentation Library
Download
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Manuals, Service Guides, Setup Guides, Repair Manuals, Owner Guides and more.
Frequently Asked Questions
Get Answers |  to General Questions about our products. These are some of the questions we receive on a daily basis from our customers.
Knowledge Base
TECH SUPPORT|Obtain Technical Support, Advice, Information to resolve common issues.  available 24/7 to help you get answers Now! click here for theUser Forumto see what other customers are asking.
Help Request
Obtain Broken or Missing Delivery items | These items will be quickly replaced under Warranty. Request Assistance or Tech Support, Ask a Question, Report a Problem,  This is the First Step and fastest way to obtain support. This will open a Help Request on our system allowing us to better assist you in resolving your issue.
Order Parts online
ORDER PARTS ONLINE
| See All Categories. Over 21,000 of our parts are available for online ordering on our website.
Powersports Parts Locator
FIND THE CORRECT PARTS |
No Make? No Model? Just enter the Vehicle Type and Engine Size.
VIDEO
Powersports SAFETY VIDEO
OPERATOR VIDEO | Great Video explains How to Operate and Maintain a Go Kart. Applicable to Bikes and ATVs as well. Includes important Safety Information.
If you are thinking about buying a Vehicle | You should see this Video.
Worldwide Shipping
 HOW TO SHIP OUTSIDE USA| Worldwide Shipping, Small Items, Large Items. Find out how to do it.
Claim your Reward
 GET 2% BACK IN REWARDS| Use for Parts or any item on our website. Complete this form to claim your reward on purchases over $1,000 made within 30 days. You will receive a GoKarts USA eGift Certificate.
Repair yur vehicle
 We can fix it for you| Service, Repair, Maintenance, Assembly, Setup, Problem Diagnosis. This form is completed by our Staff when you bring your item to our Service Center in Benicia, California. Your Request will remain active throughout the entire process from Diagnosis to Estimate, Repair, Parts, Labor, Invoice, Payment, and Pickup
Submit a Review
SUBMIT REVIEW|Blast us, Praise us, Tell us what you think About Us -or the Product you purchased.

Make Suggestions, Tell us about your Shopping Experience with us. We may post your review, good or bad, on our website. Customer opinions and suggestions are very important to us. This is your chance to express your opinions for others to read. While we realize that most happy customers usually do not bother to write reviews, this is your chance.

See Reviews
CUSTOMER REVIEWS|See what our customers are saying about Us and our Products and Customer Service, good or bad, as written by our customers
Returns
RETURNS|You may return most items for a prompt refund within 21 days of purchase. We will inspect your return and issue a refund less actual shipping and restocking charges. Items must be in New, Unused Condition in the Original Packaging in order to receive a refund. we will review your request and provide you with the correct Return Address for your item(s).
WARRANTY
Warranty Info
What does the Warranty Cover? | Broken or missing delivery items will be replaced under warranty.   customer pays shipping. Labor is NOT covered. Repairs, Service and Maintenance are NOT Covered. Factory Direct Vehicle: Customer is responsible for vehicle final assembly, initial setup, adjustment, maintenance and repairs, to be performed by a qualified mechanic, even on assembled units. Purchase Extended Warranty Coverage
WARRANTY CLAIM
Warranty Request
Request Warranty Coverage | from Manufacturer. Customers must first complete aHelp RequestUpon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request. Defective parts must be sent back to the manufacturer for inspection before a replacement part will be sent. We will provide you with correct return address.

The MSO (Title) will sometimes arrive with your vehicle or by mail within 10 days of receiving your vehicle. MSOs are sent to the original purchaser only. If for some reason you do not receive your MSO, you can request it here. You will need the 17 digit VIN Number stamped on your vehicle and your GokartsUSA order number in order to process your request.
Credit Card Authorization
Get your payment approved| fill out the form on your dektop, then email it or text it.
EMAIL
Send Email
SEND EMAIL | Send us an Email
Displaying products 1 - 9 of 9 results
ENTER TO WIN 2019 TRAILMASTER BUGGY super sale
Item No: TICKET
HOT DEAL PRICE: $10.00
ENTER TO WIN! BRAND NEW 2019 TRAILMASTER 150 XRS BUGGY
View ENTER TO WIN 2019 TRAILMASTER BUGGY super sale
Dealer Application
Item No:
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HOT DEAL PRICE: $0.00
Dealer Application: Thank you for your interest in becoming a Go Karts USA Dealer. Please complete the information requested below. We will review your online application. Upon approval, we will contact you to send you a Dealer Package
View Dealer Application
FedEx Claim
Item No: Fedex-claim
HOT DEAL PRICE: $0.00
View FedEx Claim
WORK ORDER (Service Request)
Item No:
HOT DEAL PRICE: $0.00
STAFF USE ONLY. Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
View WORK ORDER (Service Request)
eCheck Payment
Item No:
HOT DEAL PRICE: $0.00
TEXT OR EMAIL YOUR CHECK PAYMENT. Write your Check, then follow these instructions
View eCheck Payment
Hourly Shop Rate
Item No: Labor
HOT DEAL PRICE: $79.00
STAFF ONLY: Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
View Hourly Shop Rate
Employment Inquiry
Item No:
HOT DEAL PRICE: $0.00
Employment positions for Customer Adviser, Order Processor, Warehouse Shipping and Receiving, Mechanic, Assembler, Welder, Mechanic for Go Kart, Mini Bike, Buggy, ATV. Work in Benicia, CA or in your location
View Employment Inquiry
Affiliate Program
Item No: Affiliate
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HOT DEAL PRICE: $0.00
The GoKarts USA Affiliate Program is a free opportunity that allows businesses to earn money by displaying GoKarts USA merchandise and or promotional materials. Click below to learn more!
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Shop Service Rates
Item No:
HOT DEAL PRICE: $0.00
Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA
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