Customer Service
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Many routine requests can be easily handled on our Online system. You will be prompted for all required information to make the process quicker and easier
Documentation Library. Download Manuals and Service Guides. Setup Guides, Repair Manuals, Owner Guides and more
Frequently Asked Questions. Get Answers to many of your Questions. These are some of the questions we receive on a daily basis from our customers
Knowledge Base. Obtain Advice, Information and Technical Support to resolve common issues. Help Desk system is available 24/7 to help you get the support and answers you need now! click here for the User Forum
Help Request. Request Assistance, Ask a Question, Report a Problem, Obtain Broken or Missing Delivery items. These items will be quickly replaced under Warranty. This is the First Step and fastest way to obtain support. We will reply within 2-3 hours if request placed during business hours, after hours 24-48 hours
Parts Request.
Most of our parts are available for Online Ordering. Please Order Parts Online. If However, you do not see the parts you need on our website, you can request a Parts Purchase Order here. We will reply with pricing and, if you wish to proceed, we will contact you for payment information
Service Request: We can fix it for you. Service, Repair, Maintenance, Assembly, Setup, Problem Diagnosis. This form is completed by our Staff when you bring your item to our Service Center in Benicia, California. Your Request will remain active throughout the entire process from Diagnosis to Estimate, Repair, Parts, Labor, Invoice, Payment, and Pickup
Submit a Review. See and Post Customer Reviews. Blast us, Praise us, Tell us what you think About Us -or- the Product you purchased, Make Suggestions, Tell us about your Shopping Experience with us. We may post your review, good or bad, on our website. Customer opinions and suggestions are very important to us. This is your chance to express your opinions for others to read. While we realize that most happy customers usually do not bother to write reviews, this is your chance.
see customer review
Return Request. You may return most items for a prompt refund within 21 days of purchase. We will inspect your return and issue a refund less actual shipping and restocking charges. a 6% cancellation fee may also apply. Items must be in New, Unused Condition in the Original Packaging in order to receive a refund. we will review your request and provide you with the correct Return Address for your item(s)
Warranty Claim Request. Request Warranty Coverage from Manufacturer. Customers must first complete a Help Request. Upon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request. Defective parts must be sent back to the manufacturer for inspection before a replacement part will be sent. We will provide claim form and return address
MSO Request. The MSO (Title) will sometimes arrive with your vehicle or by mail within 10 days of receiving your vehicle. MSOs are sent to the original purchaser only. If for some reason you do not receive your MSO, you can request it here. You will need the 17 digit VIN Number stamped on your vehicle and your GokartsUSA order number in order to process your request
FedEx Claim. Be sure to ship your item to a secure location. Select Express or 2-Day shipping options to require a signature at delivery time. Submit a claim for lost, stolen or damaged shipments directly with FedEx. You will need your tracking number to file a claim.
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Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue
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We sell parts for all our vehicles. Please order online. if you don't see the parts you need online, you can request a Purchase Order here. We will email you a Price Quote and get your payment info if you with to proceed. Fill out, add to-cart, checkout
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MSO Request: used to request Title Documents from the Manufacturer usually delivered with the product or mailed within 10 days. if you do not receive it, you can request it here. You will need your VIN and Original Go KartsUSA Order Number
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RMA Request: used to request a Return Merchandise Authorization. if approved, you will be provided with an RMA Number and return Address for your item. *there is no charge and no credit card info is required to submit this request
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If your Credit Card has been declined, we may still be able to approve your charge. Your Bank may require us to verify credit card info and obtain signatures. Use this form, sign, snap a photo, upload.
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Warranty Request: request warranty coverage from the manufacturer. you will need your VIN Number and your original Go KartsUSA Order Number. *please complete this form only when directed to do so. start with a Help Request first
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FACTORY WARRANTY is 30 days on Vehicle, 90 days on Motor, parts only. Manufacturer warrants the vehicle will be free of defects in materials and workmanship at Delivery Time. EXTENDED MOTOR WARRANTY 12MO $99, 18MO $129, 24mo $199
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Great Instruction Video explains How to Assemble and Maintain a Go Kart, including important Safety Information. If you are thinking about buying a Go Kart | You should see this Video
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STAFF USE ONLY. Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
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UPLOAD YOUR CHECK PAYMENT. If you elect to pay by Check, you can speed up the process by Uploading your Check and ID. Write the check, then use this utility on your phone to Snap a photo of your ID and Check front and back, then upload it to us
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STAFF ONLY: Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
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Employment positions for Customer Adviser, Order Processor, Warehouse Shipping and Receiving, Mechanic, Assembler, Welder, Mechanic for Go Kart, Mini Bike, Buggy, ATV. Work in Benicia, CA or in your location
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The GoKarts USA Affiliate Program is a free opportunity that allows businesses to earn money by displaying GoKarts USA merchandise and or promotional materials. Click below to learn more!
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Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA
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How's your new toy? Show it off and Enter to Win. It's Easy. Receive your New Ride, Shoot a quick Photo/Video, Share it on Social Media or Upload it to YouTube. MULTIPLE WINNERS EACH WEEK!
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