Customer Service
Many routine
requests can be easily handled on our Online system. You will be prompted for all
required information to make the process quicker and easier
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SEND US A TEXT | Get Sales and Tech Support via text message.
Ask a Question. 9am-5pm pst
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Download |
Manuals, Service Guides, Setup Guides, Repair
Manuals, Owner Guides and more.
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Get Answers | to General
Questions about our products.
These are some of the
questions we receive on a daily basis from our customers.
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TECH SUPPORT | Obtain Technical Support, Advice, Information
to resolve common issues. available 24/7 to help you get answers Now!
click here for the
User Forum
to see what other customers are asking.
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Obtain Broken or Missing Delivery items. These items will be quickly
replaced under Warranty.
Request Assistance
or Tech Support, Ask a Question, Report a Problem, This is the First
Step and fastest way to obtain support. This will open a Help Request on
our system allowing us to better assist you in resolving your issue.
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SPECIAL ORDER PARTS | If you do not see the parts you need
on our website.
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Please
Order Parts Online. Most of our parts are available for online ordering
on our website.
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We
can fix it for you. Service, Repair, Maintenance, Assembly, Setup, Problem
Diagnosis. This form is completed by our Staff when you bring your item
to our Service Center in Benicia, California. Your Request will remain active
throughout the entire process from Diagnosis to Estimate, Repair,
Parts, Labor, Invoice, Payment, and Pickup
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SUBMIT REVIEW | Blast us, Praise us, Tell us what you think
About Us -or the Product you purchased.
Make Suggestions, Tell us about your Shopping Experience with us. We
may post your review, good or bad, on our website. Customer opinions and
suggestions are very important to us. This is your chance to express your
opinions for others to read. While we realize that most happy customers
usually do not bother to write reviews, this is your chance.
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CUSTOMER REVIEWS | See what our customers are saying about
Us and our Products and Customer Service, good or bad, as written by our
customers
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RETURNS | You
may return most items for a prompt refund within 21 days of purchase. We
will inspect your return and issue a refund less actual shipping and restocking
charges. Items must be in New, Unused Condition in the Original Packaging
in order to receive a refund. we will review your request and provide you
with the correct Return Address for your item(s).
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Request
Warranty Coverage
from Manufacturer. Customers must first complete a
Help Request. Upon reviewing
your Help Request, our staff may direct you to submit a
Warranty Claim Request.
Defective parts must be sent back to the manufacturer for inspection before
a replacement part will be sent.
We will provide you with correct return address.
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The MSO (Title) will sometimes arrive with your vehicle or by
mail within 10 days of receiving your vehicle. MSOs are sent to the original
purchaser only. If for some reason you do not receive your MSO, you can
request it here. You will need the 17 digit VIN Number stamped on your vehicle
and your GokartsUSA order number in order to process your request.
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Get your payment approved | fill out the form on your dektop,
then email it or text it.
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SEND EMAIL | Send us an Email
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Item No:
MARCH MADNESS SALE: $0.00
Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue
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Item No:
MARCH MADNESS SALE: $29.00
With a GoKarts USA Repair Policy you will never need to worry about repairing your favorite toy! It's easy, simply submit your claim, take your vehicle to one of our qualified mechanics, pay your deductible, and get back to having fun!
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Item No:
MARCH MADNESS SALE: $0.00
We sell parts for all our vehicles. Please order online. if you don't see the parts you need online, you can request a Purchase Order here. We will email you a Price Quote and get your payment info if you with to proceed. Fill out, add to-cart, checkout
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Item No:
MARCH MADNESS SALE: $0.00
MSO Request: used to request Title Documents from the Manufacturer usually delivered with the product or mailed within 10 days. if you do not receive it, you can request it here. You will need your VIN and Original Go KartsUSA Order Number
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Item No:
MARCH MADNESS SALE: $0.00
RMA Request: used to request a Return Merchandise Authorization. if approved, you will be provided with an RMA Number and return Address for your item. *there is no charge and no credit card info is required to submit this request
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Item No:
MARCH MADNESS SALE: $0.00
If your Credit Card has been declined, we may still be able to approve your charge. Your Bank may require us to verify credit card info and obtain signatures. Use this form, sign, text a photo
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Item No:
MARCH MADNESS SALE: $0.00
Warranty Request: request warranty coverage from the manufacturer. you will need your VIN Number and your original Go KartsUSA Order Number. *please complete this form only when directed to do so. start with a Help Request first
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Item No:
MARCH MADNESS SALE: $0.00
FACTORY WARRANTY is 30 days on Vehicle, 90 days on Motor, parts only. Manufacturer warrants the vehicle will be free of defects in materials and workmanship at Delivery Time. EXTENDED MOTOR WARRANTY 12MO $99, 18MO $129, 24mo $199
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Item No:
MARCH MADNESS SALE: $0.00
Great Instruction Video explains How to Assemble and Maintain a Go Kart, including important Safety Information. If you are thinking about buying a Go Kart | You should see this Video
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Item No:
MARCH MADNESS SALE: $0.00
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Item No:
MARCH MADNESS SALE: $0.00
STAFF USE ONLY. Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
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Item No:
MARCH MADNESS SALE: $0.00
TEXT OR EMAIL YOUR CHECK PAYMENT. Write your Check, then follow these instructions
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Item No: Labor
MARCH MADNESS SALE: $79.00
STAFF ONLY: Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
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Item No:
MARCH MADNESS SALE: $0.00
Employment positions for Customer Adviser, Order Processor, Warehouse Shipping and Receiving, Mechanic, Assembler, Welder, Mechanic for Go Kart, Mini Bike, Buggy, ATV. Work in Benicia, CA or in your location
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Item No: Affiliate
MARCH MADNESS SALE: $0.00
The GoKarts USA Affiliate Program is a free opportunity that allows businesses to earn money by displaying GoKarts USA merchandise and or promotional materials. Click below to learn more!
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Item No:
MARCH MADNESS SALE: $0.00
Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA
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