Customer Service
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LOOKUP
YOUR ORDER
Check the Status of your order.
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LOGIN TO YOUR ACCOUNT
Check the Details and Status of your order.
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SEND US A TEXT
Sales and Tech Support. Ask a Question. Mon-Fri 9am-3pm pst
(707) 297-4934
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WHAT TO EXPECT
How will it ship? Does it need Assembly? Watch
the Video.
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FIND THE CORRECT PARTS
No Make? No Model? Just enter the Vehicle Type and Engine Size
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HOW
TO SHIP OUTSIDE USA
Worldwide Shipping, Small Items, Large Items. Find out how to do it
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TECH SUPPORT
New!
See our Documentation Library with Manuals, Owner Guides,
Assembly Instructions, How-to Guides.
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KNOWLEDGEBASE
New!
State-of-the-art A.I. Artificial Intellegence system. Type a few characters
to instantly Search!
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USER FORUM
New!
be the first to Post your project. See what people have posted. optionally
register an account for full access.
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Submit a Help Request
Obtain Damaged or Missing Delivery items,
Request Assistance or Tech Support, Ask a Question, Report
a Problem, This is the best and fastest way to obtain support. This
will open a Help Ticket on our system. (learn
more)
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ORDER PARTS ONLINE
See All Categories. Over 21,000 parts are available for online ordering
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GET
2% BACK IN REWARDS
Use for Parts or any item on our website.
Complete this form to claim your reward. (learn
more)
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CUSTOMER REVIEWS
See what our customers are saying about Us and our Products and Customer
Service, good or bad, as written by our customers
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Submit a RETURN Request
You
may return most items within 21 days of purchase. We will inspect your
return and issue a refund less actual shipping and restocking charges.
Items must be in New, Unused Condition in the Original Packaging in order
to receive a refund. we will review your request and provide you with
the correct Return Address for your item(s). (more info)
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What does the Warranty Cover?
Defects in material and workmanship. Parts only,
Labor is NOT covered.
Damaged or missing delivery items
will be replaced under warranty.
Repairs,and Maintenance are NOT Covered.
Customer is responsible for vehicle final assembly, initial setup, adjustment,
maintenance and repairs, to be performed by a qualified mechanic, even
on assembled units.
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Submit a Warranty Claim
Defective parts can be sent back to the manufacturer for inspection and
replacement.
We will provide you with correct return address. (more info)
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Submit MSO (Title) Request
The Title will arrive in the mail about 10 days after
the vehicle. It will be included with the shipment on export orders.
MSOs are sent to the original purchaser only. If for some reason you
do not receive your MSO, you can submit an MSO Request. You will
need the 17 digit VIN Number and your GoKarts
USA order number in order to process your request. (learn
more)
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Download
Manuals, Service Guides, Setup Guides,
Repair Manuals, Owner Guides
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We
can fix it for you
Service, Repair, Maintenance, Assembly, Setup, Problem Diagnosis. This
form is completed by our Staff when you bring your item to our Service
Center in Benicia, California. Your Request will remain active throughout
the entire process from Diagnosis to Estimate, Repair, Parts,
Labor, Invoice, Payment, and Pickup
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Submit your ID | Get your payment approved. (learn
more)
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SEND EMAIL | Send us an Email.
We will open a Support Ticket on our system
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Item No: Affiliate
GoKarts USA wants to give you the opportunity to earn store credit. It's very easy! All you have to do is to post GoKarts USA's banner links on your website, Facebook, Twitter, YouTube, blogs or any other places that you want. It's fast, easy, and free.
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Item No:
Dealer Application: Thank you for your interest in becoming a Go Karts USA Dealer. Please complete the information requested below. We will review your online application. Upon approval, we will contact you to send you a Dealer Package
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Item No:
STAFF USE ONLY. Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
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Item No:
TEXT OR EMAIL YOUR CHECK PAYMENT. Write your Check, then follow these instructions
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Item No: Labor
STAFF ONLY: Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
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Item No:
Employment positions for Customer Adviser, Order Processor, Warehouse Shipping and Receiving, Mechanic, Assembler, Welder, Mechanic for Go Kart, Mini Bike, Buggy, ATV. Work in Benicia, CA or in your location
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Item No:
GoKarts USA 24/7 Vending Machine (Benicia, CA)
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Item No:
Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA
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- under 200
- 200 to 400
- 400 to 750
- 750 to 1,000
- 1,000 to 1,250
- 1,250 to 1,500
- 1,500 to 1,750
- 1,750 to 2,000
- 2,000 to 2,500
- 2,500 to 3,000
- 3,000 to 4,000
- over 4,000
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