Customer Service

Tap or click on the Help Button below to enter customer service system. See ann the things you can do below.

 
Send a Text
SEND US A TEXT
Get Sales and Tech Support via text message. Ask a Question. 9am-8pm pst
DOCUMENTATION LIBRARY
Documentation Library
Download
Manuals, Service Guides, Setup Guides, Repair Manuals, Owner Guides
Powersports Parts Locator
FIND THE CORRECT PARTS

No Make? No Model? Just enter the Vehicle Type and Engine Size
VIDEO
Powersports SAFETY VIDEO
OPERATOR VIDEO
Great Video explains How to Operate and Maintain a vehicle. Includes important Safety Information.
A must see.
Worldwide Shipping
 HOW TO SHIP OUTSIDE USA
Worldwide Shipping, Small Items, Large Items. Find out how to do it
Knowledge Base
VISIT HELP CENTER
Our extensive Documentation Library with Manuals, How-to, Get Full Support, Search our database for answers.
Knowledge Base
TECH SUPPORT
Ask a question in our help search box for Top Suggestions from our Huge Database.
How to submit a Help Request
Submit a Help Request
Obtain Damaged or Missing Delivery items, Request Assistance or Tech Support, Ask a Question, Report a Problem,  This is the best and fastest way to obtain support. This will open a Help Ticket on our system.

Order Parts online
ORDER PARTS ONLINE

See All Categories. Over 21,000 parts are available for online ordering
Claim your Reward
 GET 2% BACK IN REWARDS
Use for Parts or any item on our website. Complete this form to claim your reward.
Returns
CUSTOMER REVIEWS
See what our customers are saying about Us and our Products and Customer Service, good or bad, as written by our customers
Returns
Submit a RETURN Request
Help > Get in touch > Leave a message

You may return most items within 21 days of purchase. We will inspect your return and issue a refund less actual shipping and restocking charges. Items must be in New, Unused Condition in the Original Packaging in order to receive a refund. we will review your request and provide you with the correct Return Address for your item(s). (more info)

WARRANTY
Warranty Info
What does the Warranty Cover?
Broken or missing delivery items will be replaced under warranty.   Labor is NOT covered. Repairs, Service and Maintenance are NOT Covered. Warehouse Direct Vehicle: Customer is responsible for vehicle final assembly, initial setup, adjustment, maintenance and repairs, to be performed by a qualified mechanic, even on assembled units. Purchase Extended Warranty Coverage
WARRANTY CLAIM
Warranty Request
Submit a Warranty Claim
Help > Get in touch > Leave a message
Defective parts can be sent back to the manufacturer for inspection and replacement. We will provide you with correct return address. (more info)

Submit MSO (Title) Request
Help > Get in touch > Leave a message > MSO Request

The Title and Bill-of-sale will arrive in the mail about 10 days after the vehicle. It will be included with the shipment on export orders.

MSOs are sent to the original purchaser only. If for some reason you do not receive your MSO, you can submit an MSO Request. You will need the 17 digit VIN Number stamped on your vehicle and your GoKarts USA order number in order to process your request.

Repair yur vehicle
 We can fix it for you Book an appointment with GoKarts USA® using SetMore
Service, Repair, Maintenance, Assembly, Setup, Problem Diagnosis. This form is completed by our Staff when you bring your item to our Service Center in Benicia, California. Your Request will remain active throughout the entire process from Diagnosis to Estimate, Repair, Parts, Labor, Invoice, Payment, and Pickup
Credit Card Authorization
Get your payment approved| fill out the form on your dektop, then email it or text it.
EMAIL
Send Email
SEND EMAIL | Send us an Email
Displaying products 1 - 10 of 10 results
ENTER TO WIN 2019 TRAILMASTER BUGGY super sale
Item No: TICKET
EARLYBIRD SALE: $10.00
ENTER TO WIN! BRAND NEW 2019 TRAILMASTER 150 XRS BUGGY
View ENTER TO WIN 2019 TRAILMASTER BUGGY super sale
Dealer Application
Item No:
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EARLYBIRD SALE: N/A
Dealer Application: Thank you for your interest in becoming a Go Karts USA Dealer. Please complete the information requested below. We will review your online application. Upon approval, we will contact you to send you a Dealer Package
View Dealer Application
FedEx Claim
Item No: Fedex-claim
EARLYBIRD SALE: $0.00
View FedEx Claim
WORK ORDER (Service Request)
Item No:
EARLYBIRD SALE: N/A
STAFF USE ONLY. Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
View WORK ORDER (Service Request)
eCheck Payment
Item No:
EARLYBIRD SALE: N/A
TEXT OR EMAIL YOUR CHECK PAYMENT. Write your Check, then follow these instructions
View eCheck Payment
Hourly Shop Rate
Item No: Labor
EARLYBIRD SALE: $79.00
STAFF ONLY: Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
View Hourly Shop Rate
Employment Inquiry
Item No:
EARLYBIRD SALE: $0.00
Employment positions for Customer Adviser, Order Processor, Warehouse Shipping and Receiving, Mechanic, Assembler, Welder, Mechanic for Go Kart, Mini Bike, Buggy, ATV. Work in Benicia, CA or in your location
View Employment Inquiry
Affiliate Program
Item No: Affiliate
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EARLYBIRD SALE: $0.00
The GoKarts USA Affiliate Program is a free opportunity that allows businesses to earn money by displaying GoKarts USA merchandise and or promotional materials. Click below to learn more!
View Affiliate Program
Shop Service Rates
Item No:
EARLYBIRD SALE: $0.00
Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA
View Shop Service Rates
GoKarts USA Parts Locker (Benicia, CA)
Item No:
EARLYBIRD SALE: $0.00
GoKarts USA 24/7 Vending Machine (Benicia, CA)
View GoKarts USA Parts Locker (Benicia, CA)

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