Customer Service

 
Order Lookup
LOOKUP YOUR ORDER
Check the Status of your order. 
Order Lookup
LOGIN TO YOUR ACCOUNT
Check the Details and Status of your order. 
VIDEO
Powersports -What to Expect
HOW IT WORKS
How will it ship? Does it need Assembly? Watch the Video.
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SERVICE CENTER LOCATOR
Find a Mechanic near you to assist with Assembly, Maintenance and Repairs.
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 UPLOAD CHECK
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Powersports Parts Locator
FIND THE CORRECT PARTS

No Make? No Model? Just enter the Vehicle Type and Engine Size
Order Parts online
HELP ORDERING PARTS

Learn How to Order the correct parts. Must-have information
Documentation Library
TECH SUPPORT
See our Documentation Library with Manuals, Owner Guides, Assembly Instructions, How-to Guides.
Knowledgebase
KNOWLEDGEBASE
State-of-the-art A.I. Artificial Intelligence system. Type a few characters to instantly Search!
Community
USER FORUM
Post your project. See what people have posted. optionally register an account for full access.
Send a Text
SEND US A TEXT
Sales and Tech Support. Ask a Question. Mon-Fri 9am-3pm pst (707) 297-4934
submit a Help Request
Submit a Help Request
Over 12 request types, Obtain Damaged or Missing Delivery items, Request Assistance or Tech Support, Report a Problem. This will open a Help Ticket on our system. (learn more)
submit a Return Request
 CANCEL ORDER Request
If you have placed an order and wish to cancel, Use this request.  (learn more)
submit a Return Request
Initiate a RETURN
Yo
u may return most items within 90 days of purchase. We will inspect your return and issue a refund less actual shipping and restocking charges. Items must be in New, Unused Condition in the Original Packaging in order to receive a refund. we will provide you with the correct Return Address for your item(s). (more info)
WARRANTY
Warranty Info
What does the Warranty Cover?
Defects in material and workmanship. Parts only, Labor is NOT covered. Damaged or missing delivery items will be replaced under warranty. Repairs, and Maintenance are NOT Covered. Customer is responsible for vehicle final assembly, initial setup, adjustment, maintenance and repairs, to be performed by a qualified mechanic, even on assembled units.

Submit MSO (Title) Request
The Title will arrive with the product. It will be included with the shipment on export orders.

MSOs are sent to the original purchaser only. If for some reason you do not receive your MSO, you can submit an MSO Request. You will need the 17 digit VIN Number and your GoKarts USA order number in order to process your request. (learn more)

Worldwide Shipping
 HOW TO SHIP OUTSIDE USA
Worldwide Shipping, Small Items, Large Items. Find out how to do it
ARCHIVE LIBRARY
Documentation Library
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Manuals, Service Guides, Setup Guides, Repair Manuals, Owner Guides