Customer Service

Many routine requests can be easily handled on our Online system. You will be prompted for all required information to make the process quicker and easier

Send a Text
SEND US A TEXT | Get Sales and Tech Support via text message. Ask a Question. 9am-5pm pst
Documentation Library
Manuals, Service Guides, Setup Guides, Repair Manuals, Owner Guides and more.
Frequently Asked Questions
Get Answers |  to General Questions about our products. These are some of the questions we receive on a daily basis from our customers.
Knowledge Base
TECH SUPPORT | Obtain Technical Support, Advice, Information to resolve common issues.  available 24/7 to help you get answers Now! click here for the User Forum to see what other customers are asking.
Help Request
Obtain Broken or Missing Delivery items | These items will be quickly replaced under Warranty. Request Assistance or Tech Support, Ask a Question, Report a Problem,  This is the First Step and fastest way to obtain support. This will open a Help Request on our system allowing us to better assist you in resolving your issue.
Special Order Parts
SPECIAL ORDER PARTS | If you do not see the parts you need on our website.
Order Parts online  
| Over 11,000 of our parts are available for online ordering on our website.
SAFETY VIDEO | Great Video explains How to Operate and Maintain a Go Kart. Applicable to Bikes and ATVs as well. Includes important Safety Information.
If you are thinking about buying a Vehicle | You should see this Video.
Claim your Reward
 GET 2% BACK IN REWARDS | Use for Parts or any item on our website. Complete this form to claim your reward on purchases over $1,000 made within 30 days. You will receive a GoKarts USA eGift Certificate.
Repair yur vehicle
 We can fix it for you | Service, Repair, Maintenance, Assembly, Setup, Problem Diagnosis. This form is completed by our Staff when you bring your item to our Service Center in Benicia, California. Your Request will remain active throughout the entire process from Diagnosis to Estimate, Repair, Parts, Labor, Invoice, Payment, and Pickup
Submit a Review
SUBMIT REVIEW | Blast us, Praise us, Tell us what you think About Us -or the Product you purchased.

Make Suggestions, Tell us about your Shopping Experience with us. We may post your review, good or bad, on our website. Customer opinions and suggestions are very important to us. This is your chance to express your opinions for others to read. While we realize that most happy customers usually do not bother to write reviews, this is your chance.

See Reviews
CUSTOMER REVIEWS | See what our customers are saying about Us and our Products and Customer Service, good or bad, as written by our customers
RETURNS | You may return most items for a prompt refund within 21 days of purchase. We will inspect your return and issue a refund less actual shipping and restocking charges. Items must be in New, Unused Condition in the Original Packaging in order to receive a refund. we will review your request and provide you with the correct Return Address for your item(s).
Warranty Info
What does the Warranty Cover? | Broken or missing delivery items will be replaced under warranty.   customer pays shipping. Labor is NOT covered. Repairs, Service and Maintenance are NOT Covered. Factory Direct Vehicle: Customer is responsible for vehicle final assembly, initial setup, adjustment, maintenance and repairs, to be performed by a qualified mechanic, even on assembled units. Purchase Extended Warranty Coverage
Warranty Request
Request Warranty Coverage | from Manufacturer. Customers must first complete a Help RequestUpon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request. Defective parts must be sent back to the manufacturer for inspection before a replacement part will be sent. We will provide you with correct return address.

The MSO (Title) will sometimes arrive with your vehicle or by mail within 10 days of receiving your vehicle. MSOs are sent to the original purchaser only. If for some reason you do not receive your MSO, you can request it here. You will need the 17 digit VIN Number stamped on your vehicle and your GokartsUSA order number in order to process your request.
Credit Card Authorization
Get your payment approved | fill out the form on your dektop, then email it or text it.
Send Email
SEND EMAIL | Send us an Email
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REDEEM REWARDS, Get 2% Back Use it to GET PARTS or Anything on our website
Item No:
Complete this form to claim your reward on purchases over $1,000. You will receive a GoKarts USA eGift Certificate good towards future purchases on any item on our website. Redeem Rewards
View REDEEM REWARDS, Get 2% Back Use it to GET PARTS or Anything on our website
WORK ORDER (Service Request)
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STAFF USE ONLY. Service Request: We can fix it for you, request mechanical service, repair, maintenance, assembly, setup, problem diagnosis. for repair at our Service Center in Benicia, California. *this request is normally completed our service staff
View WORK ORDER (Service Request)
Check Upload
Item No:
TEXT OR EMAIL YOUR CHECK PAYMENT. Write your Check, then follow these instructions
View Check Upload
Hourly Shop Rate
Item No: Labor
STAFF ONLY: Hourly Shop Rate is $79 for Repairs, Maintenance, Product Assembly
View Hourly Shop Rate
Factory Warranty
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FACTORY WARRANTY is 30 days on Vehicle, 90 days on Motor, parts only. Manufacturer warrants the vehicle will be free of defects in materials and workmanship at Delivery Time. EXTENDED MOTOR WARRANTY 12MO $99, 18MO $129, 24mo $199
View Factory Warranty
Employment Inquiry
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Employment positions for Customer Adviser, Order Processor, Warehouse Shipping and Receiving, Mechanic, Assembler, Welder, Mechanic for Go Kart, Mini Bike, Buggy, ATV. Work in Benicia, CA or in your location
View Employment Inquiry
Affiliate Program
Item No: Affiliate
The GoKarts USA Affiliate Program is a free opportunity that allows businesses to earn money by displaying GoKarts USA merchandise and or promotional materials. Click below to learn more!
View Affiliate Program
Shop Service Rates
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Schedule of Shop Service Rates, Assembly, Service, Maintenance and Repair. Service Center 6610 Goodyear Road, Benicia, California, USA
View Shop Service Rates
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How's your new toy? Show it off and Enter to Win. It's Easy. Receive your New Ride, Shoot a quick Photo/Video, Share it on Social Media or Upload it to YouTube. MULTIPLE WINNERS EACH WEEK!