Warranty Request

Warranty Request
Warranty Request
Item No: 5348
Brand: Customer Service
MEGA SALE: $0.00
In Stock
Product Options

* denotes required field

NAME*
ORIGINAL ORDER NUMBER*
PURCHASE DATE*
MODEL*
MANUFACTURER*
VIN NUMBER
VEHICLE TYPE*
DESCRIBE THE PROBLEM*
500 characters remaining
PARTS TO BE RETURNED TO MANUFACTURER*
500 characters remaining
Mechanic Invoice
if your setup was performed by a mechanic
Support Document
give us more info to support your claim
Photo 1
upload a photo of the problem
Photo 2
upload a photo of the problem
Photo 3*
upload a photo of the problem
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Customer must Return Defective Parts to the Manufacturer for inspection before a replacement part will be sent. Select the correct manufacturer for your product above. Only manufacturers shown have a warranty

NOTE: Before submitting a Warranty Request, Customers must first complete a Help Request. Upon reviewing your Help Request, our staff will direct you when appropriate to submit a Warranty Claim Request
 
photos must be jpg or pdf format and under 2k

*there is no charge and no credit card info is required to submit this request




 

Warranty Request: request warranty coverage from the manufacturer. you will need your VIN Number and your original Go KartsUSA Order Number. *please complete this form only when directed to do so. start with a Help Request first


VEHICLE ASSEMBLY
Since you are skipping the Dealer and saving over half the retail cost, you will have some assembly to do.

Vehicles are shipped warehouse direct, in a crate, 95% assembled.

Customer must:

  • un-crate
  • perform initial vehicle setup
  • perform engine oil service
  • check and adjust all systems, throttle, brakes
  • check and tighten all nuts and bolts
  • perform break-in service after 1 hour of operation
  • by customer's mechanic at customer's expense

EVEN ON ASSEMBLED UNITS: Initial Vehicle Setup and maintenance must be performed by a qualified mechanic.

Initial Setup can include installing: wheels, seats, roll cage, lights, battery. Break-in Service must be performed after 1 hour of operation and can include: engine oil service, check and tighten all nuts and bolts, check and adjust cables, throttle, brakes, chain and all other systems.

Who can work on my Vehicle?
There may not be many Go Kart or Scooter shops in your area.

  • Small Engine Repair Shops
  • Garden Equipment Shops

These shops can help with Assembly, Repair or Maintenance. Often times, they can come to your house.

All Parts are available for online ordering.

All Manuals can be downloaded.  

WARRANTY

The Manufacturer Warranty DOES NOT COVER REPAIRS. The Manufacturer covers parts only and labor is not covered under any circumstances. Any damaged or missing delivery items will be replaced. The warranty covers defects in material and workmanship and DOES NOT COVER repairs or damage due to operation.

SUPPORT

To request support or initiate a Warranty Claim, please complete a Help Request . Parts can be purchased at any time on our website.
 


Resources
  EXTENDED WARRANTY   HELP REQUEST   DOCUMENTATION
  GOKART & MINIBIKE PARTS   ALL PARTS   TRAILMASTER PARTS
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Product Reviews

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Thanks
Neil (TN) 9/7/2014 5:12 PM
Thanks you guys, I had a broken Headlight and missing lugs. I filled out a Help Request online and got my parts 4 days later. Thanks, great products and support


Customer Service Requests Warranty Request: request warranty coverage from the manufacturer. you will need your VIN Number and your original Go KartsUSA Order Number. *please complete this form only when directed to do so. start with a Help Request first new 1-lbs /images/icon-120-warranty.jpg Red/Black/Blue Warranty Request Customer Service

PRODUCT SCROLLER >>

  • Help Request
    Item No:
    ratingratingratingratingrating
    MEGA SALE: $0.00
    Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue
    View Help Request
  • Parts Request (special order) DISCONTINUED
    Item No:
    MEGA SALE: $0.00
    We sell parts for all our vehicles. Please order online. if you don't see the parts you need online, you can request a Purchase Order here. We will email you a Price Quote and get your payment info if you with to proceed.
    View Parts Request (special order) DISCONTINUED
  • MSO Request (Title)
    Item No:
    MEGA SALE: $0.00
    MSO Request: used to request Title Documents from the Manufacturer usually delivered with the product or mailed within 10 days. if you do not receive it, you can request it here. You will need your VIN and Original Go KartsUSA Order Number
    View MSO Request  (Title)
  • RMA Request
    Item No:
    MEGA SALE: $0.00
    RMA Request: used to request a Return Merchandise Authorization. if approved, you will be provided with an RMA Number and return Address for your item. *there is no charge and no credit card info is required to submit this request
    View RMA Request
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