Return Policy
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You can return most items within 90 days of receipt of
purchase.
*Factory
parts, kits,
helmets, and other items
as marked on our website are not returnable. If you return one of these items, you will not receive a refund. Check the product listing before sending in a return to see if the item is not returnable.
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Customer pays return shipping.
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We will issue a refund, less
original outbound shipping and
20%-35% restocking charge.
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We will provide you with the return address when you initiate
a return.
- Take the item to
the Post Office, FedEx,
UPS or contact a freight company to ship the item back to us.
- Include a copy of
your original purchase invoice, or a note with the order number.
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Items must be in new, unused condition in the original packaging.
ITEMS
NOT RETURNABLE:
Factory Parts:
trailmaster, kandi, and chinese vehicle parts,
gokart kits, minibike kits, helmets
VEHICLES
MONEY BACK GUARANTEE
Our staff
is dedicated in providing high quality products and support. If however,
you are not completely satisfied for any reason, you may return your
VEHICLE within 90 days for a full refund of the purchase price, minus
all actual original shipping costs, handling and other additional charges
Customer
is responsible for returning vehicles at his/her own expense. Freight
collect and COD packages will not be accepted
Vehicles
will be inspected upon return. A 25% - 35% restocking charge will
be applied based upon the condition of the vehicle. Additional charges
for excessive use, damage, missing parts, alterations, improper
setup or maintenance may be deducted from any refund. We do not
accept any return vehicle that has any sustained damages and no
refund will be offered
PARTS
21 DAY RETURN PERIOD
You
may return most Parts for a prompt refund (except factory
parts, kits, or items marked as non-returnable
on our website). Items returned within 21 days of delivery will
be credited in the same form as the original payment type or store
credit redeemable on future purchases. Returned items must be
received in our warehouse within 14 days after return initiation.
Items must be returned in new or unused condition in original
packaging and contain all original materials included with shipment.
Items sent to the Wrong Address will not receive
a refund. All returns must be shipped freight prepaid by the customer.
No return shipment will be accepted unless the freight has been
prepaid by the customer. Returns shipped freight collect will
be refused and returned to the customer, or discarded. After
inspecting the returned merchandise, we will reimburse the purchase
price of the item, less all actual shipping costs.
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RETURN
FEES:
If you refuse delivery, miss your delivery appointment or
return a non-defective, undamaged or incorrectly assembled
product, you will be charged for all original and return shipping
costs. Items returned as damaged or defective are inspected
and tested upon arrival. Items may also incur a 20% restocking fee. Return shipping fees range anywhere from $10
to $695, depending on the size and weight of the item. Return
shipping fees should be paid directly to the freight carrier
in advance. If not paid in advance, your return may be refused
and/or shipping fees may be deducted from your refund after
the item is received at our warehouse
CANCELLATIONS:
Customer
acknowledges and understands that Gokarts USA has incurred
expenses in processing customer's order. If
you cancel your order for any reason, there is no cancellation
fee if your order has not been processed. Processed orders
cancelled by the customer prior to shipping may incur a
6% cancellation fee. A restock charge may apply on some
items and special order items cancelled prior to shipping.
Orders cancelled by the customer after an order has shipped
will be refunded less all actual outgoing and return shipping
charges plus restocking fee
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