Return Policy
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Submit a Return Request to obtain an RMA Number.
Submit Return Request
Confirm
the correct Return Address for your item
VEHICLES
MONEY BACK GUARANTEE
Our staff
is dedicated in providing high quality products and support. If however,
you are not completely satisfied for any reason, you may return your
VEHICLE within 90 days for a full refund of the purchase price, minus
all actual original shipping costs, handling and other additional charges
Customer
is responsible for returning vehicles at his/her own expense. Freight
collect and COD packages will not be accepted
Vehicles
will be inspected upon return. A 25% - 35% restocking charge will
be applied based upon the condition of the vehicle. Additional charges
for excessive use, damage, missing parts, alterations, improper
setup or maintenance may be deducted from any refund. We do not
accept any return vehicle that has any sustained damages and no
refund will be offered
PARTS AND KITS
21 DAY RETURN PERIOD
You
may return most Parts and Kits for a prompt refund (except factory
parts, special order items, or items marked as non-returnable
on our website). Items returned within 21 days of delivery will
be credited in the same form as the original payment type or store
credit redeemable on future purchases. Returned items must be
received in our warehouse within 14 days after return initiation.
Items must be returned in new or unused condition in original
packaging and contain all original materials included with shipment.
Submit a Return Request (RMA) in our Help Center to obtain a Return Merchandise Authorization (RMA)
number prior to returning any item. The RMA number must be displayed
on the outside of the package. No return will be accepted unless
the RMA number is displayed. We will provide you with the correct
return address for your particular item(s) when we process your
RMA Request. Items sent to the Wrong Address will not receive
a refund. All returns must be shipped freight prepaid by the customer.
No return shipment will be accepted unless the freight has been
prepaid by the customer. Returns shipped freight collect will
be refused and returned to the customer, or discarded. After
inspecting the returned merchandise, we will reimburse the purchase
price of the item, less all actual shipping costs. No refund shall
be issued on damaged or used items. All items are subject to a
restocking fee
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RETURN
FEES:
If you refuse delivery, miss your delivery appointment or
return a non-defective, undamaged or incorrectly assembled
product, you will be charged for all original and return shipping
costs. Items returned as damaged or defective are inspected
and tested upon arrival. Items may also incur a 25% - 35%
restocking fee. Return shipping fees range anywhere from $10
to $695, depending on the size and weight of the item. Return
shipping fees should be paid directly to the freight carrier
in advance. If not paid in advance, your return may be refused
and/or shipping fees may be deducted from your refund after
the item is received at our warehouse
ITEMS
NOT RETURNABLE:
Refunds will not be offered for
Factory OEM Parts, Special
Order items, or items marked as non-returnable on our website.
The customer is responsible for all shipping, handling, and
restock fees on all orders cancelled, refused or returned
after they are shipped
CANCELLATIONS:
Customer
acknowledges and understands that Gokarts USA has incurred
expenses in processing customer's order.
If
you cancel your order for any reason, there is no cancellation
fee if your order has not been processed. Processed orders
cancelled by the customer prior to shipping may incur a
6% cancellation fee. A restock charge may apply on some
items and special order items cancelled prior to shipping.
Orders cancelled by the customer after an order has shipped
will be refunded less all actual outgoing and return shipping
charges plus restocking fee
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