Help Request

HELP REQUEST
HELP REQUESTHelp Request
Item No: 5347
Brand: Customer Service
MEMORIAL DAY SALE: $0.00
In Stock
Product Options

* denotes required field

REQUEST TYPE*
NAME*
WAS VEHICLE PURCHASED FROM US?*
if so ORIGINAL ORDER NUMBER
VEHICLE TYPE*
PURCHASE DATE*
MANUFACTURER*
VIN NUMBER
MODEL YEAR*
MODEL*
QUESTION / ISSUE / PARTS include #s*
500 characters remaining
Photo 1
show us the problem
Photo 2
another photo would be great
Photo 3
photo 3 if you need it
Mechanic Initial Setup Invoice
required for warranty claim
Get a Free Gift or Extra Discount

Request Assistance, Report Issues
If you need support, our staff may ask you to complete this Help Request.

This is the best first step. It will open a Help Ticket on our system which you can view online.

You will receive Technical Support, Help Resolve Problems, and or Assistance Ordering Parts.

Dedicated Customer Support Team
We strive to respond within 2-4 business hours if the request is placed M-F 9am-4pm pst. Requests placed after hours will begin processing within 24-48 business hours.

Obtain Missing or Damaged Delivery Items
If you have just received delivery and anything arrives missing or damaged, complete this Help Request and list the parts you need. We will get them to you free of charge under warranty. Include the Part Names and Part Numbers from the manual provided with your product. *customer pays $14.95 shipping. select the correct option above to avoid delays.

Photos are Very Important: Submit any and all Photos along with this request. We will likely need your photos. You will need to complete a new Help Request If you do not give us your photos the first time.

photos must be jpg or pdf format and under 2k

Review Responses
After submitting your Help Request, you will be able to log on to our system or just check your email to see the results. at the end of this procedure, you will be given the opportunity to select a password if you do not already have an account.

User Forum: We may post your Help Request on our website and User Forum for other customers to read and comment on. You can post a Question or Issue and View what others have to say.                              


NOTE: Customers must first complete this Help Request. Upon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request when appropriate. *VIN Number and mechanic initial setup invoice required for any warranty issues.

DO NOT SUBMIT MULTIPLE HELP REQUESTS. Requests are processed in the order that they are received. We have a dedicated Customer Support Team ready to assist you. Submitting multiple requests will not speed up processing. If you have any questions or concerns regarding the status of your request, please contact our Customer Service Team (707) 745-5278 M-F 9am-4pm.

Brands Supported Include: Apollo, American Racer, Roketa, BMS, Coolster, Joyner, Sachs, Kinroad, TrailMaster, Kandi, Jass Motorsports, Briggs Racing, Honda, Azusa, Kenbar, Kartco, Manco, Comet, GTC, Road Rat, Voodoo, Top Kart, Little Badass, Trophykart, SSR, Taco Minibikes, Bonanza Minibikes, Titan Engines, JCL, Goka, Dr. Pulley, MRP, Gates, Carlisle, K&N, RLV, ARC, Ricky Powersports, Icebear, American Landmaster, Variable Line Racing, Predator Engines, PitsterPro, GPX Moto, SSR Motorsports


*there is no charge and no credit card info is required to submit this request



Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue


VEHICLE ASSEMBLY
Since you are skipping the Dealer and saving over half the retail cost, you will have some assembly to do.

Vehicles are shipped warehouse direct, in a crate, 95% assembled.

Customer must:

  • un-crate
  • perform initial vehicle setup
  • perform engine oil service
  • check and adjust all systems, throttle, brakes
  • check and tighten all nuts and bolts
  • perform break-in service after 1 hour of operation
  • by customer's mechanic at customer's expense

EVEN ON ASSEMBLED UNITS: Initial Vehicle Setup and maintenance must be performed by a qualified mechanic.

Initial Setup can include installing: wheels, seats, roll cage, lights, battery. Break-in Service must be performed after 1 hour of operation and can include: engine oil service, check and tighten all nuts and bolts, check and adjust cables, throttle, brakes, chain and all other systems.

Who can work on my Vehicle?
There may not be many Go Kart or Scooter shops in your area.

  • Small Engine Repair Shops
  • Garden Equipment Shops

These shops can help with Assembly, Repair or Maintenance. Often times, they can come to your house.

All Parts are available for online ordering.

All Manuals can be downloaded.  

WARRANTY

The Manufacturer Warranty DOES NOT COVER REPAIRS. The Manufacturer covers parts only and labor is not covered under any circumstances. Any damaged or missing delivery items will be replaced. The warranty covers defects in material and workmanship and DOES NOT COVER repairs or damage due to operation.

SUPPORT

To request support or initiate a Warranty Claim, please complete a Help Request . Parts can be purchased at any time on our website.
 


Resources
  EXTENDED WARRANTY   HELP REQUEST   DOCUMENTATION
  GOKART & MINIBIKE PARTS   ALL PARTS   TRAILMASTER PARTS
choose a Free Gift or get an Extra DiscountSELECT A FREE GIFT
  FREE HELMET   FREE GOGGLES   FREE GLOVES

Product Reviews

Rate This Product:
or Create a Review
(7 Ratings, 3 Reviews) Average Rating:
ratingratingratingratingrating
ratingratingratingratingrating
Assembly Instructions
Bryan Dallas (Mississippi) 12/21/2018 1:21 PM
Unbelievable that this unit was sold sold without assembly instructions. I guess that what I get for buying a Chinese product. ********************* GOKARTSUSA STAFF: Hello Bryan, In addition to instructions postdated on a product listing, you can find all assembly documentation on our website. just scroll down to the bottom of any page and hit the Help Button, then select Documentation. You will see our Doc Library.
ratingratingratingratingrating
To put it bluntly....She's da Bomb !!!
Al (CA) 9/18/2014 7:50 PM
I had a question about a product of yours and I called and talked to Lilly. She was very helpful, and she should be the one teaching new employees about the aspect of customer service. To put it bluntly....She's da Bomb !!! Al
ratingratingratingratingrating
Josh is Awesome
Mike K. (Cameron Park, CA) 9/18/2014 5:41 PM
Wow, I just filled out a Help Request and BAM got some answers and support. Thanks


Customer Service Requests Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue new 1-lbs /themes/ab-responsive/sitedesign/help-button-88.png Red/Black/Blue Help Request Customer Service

RECOMMENDED PRODUCTS

Parts Request (special order)
Item No:
MEMORIAL DAY SALE: $0.00
We sell parts for all our vehicles. Please order online. if you don't see the parts you need online, you can request a Purchase Order here. We will email you a Price Quote and get your payment info if you with to proceed. Fill out, add to-cart, checkout
View Parts Request (special order)
MSO Request (Title)
Item No:
MEMORIAL DAY SALE: $0.00
MSO Request: used to request Title Documents from the Manufacturer usually delivered with the product or mailed within 10 days. if you do not receive it, you can request it here. You will need your VIN and Original Go KartsUSA Order Number
View MSO Request  (Title)
RMA Request
Item No:
MEMORIAL DAY SALE: $0.00
RMA Request: used to request a Return Merchandise Authorization. if approved, you will be provided with an RMA Number and return Address for your item. *there is no charge and no credit card info is required to submit this request
View RMA Request
Warranty Request
Item No:
ratingratingratingratingrating
MEMORIAL DAY SALE: $0.00
Warranty Request: request warranty coverage from the manufacturer. you will need your VIN Number and your original Go KartsUSA Order Number. *please complete this form only when directed to do so. start with a Help Request first
View Warranty Request