Help Request

Help Request
Part No: Help Request
Brand: Customer Service
HOLIDAY SALE PRICE: $0.00
In Stock
Product Options

* denotes required field

NAME*
WAS VEHICLE PURCHASED FROM US?*
if so ORIGINAL ORDER NUMBER
VEHICLE TYPE*
PURCHASE DATE*
MANUFACTURER*
VIN NUMBER
MODEL YEAR*
MODEL*
REQUEST TYPE*
QUESTION / ISSUE / PARTS include #s*
500 characters remaining
Photo 1
show us the problem
Photo 2
another photo would be great
Photo 3
photo 3 if you need it
Mechanic Setup Invoice
required for warranty claim

Request Assistance, Report Issues                              
If you need support, our staff may ask you to complete this Help Request.

This is the best first step. It will open a Help Ticket on our system which you can view online. You will receive Technical Support, Help Resolve Problems, and or Assistance Ordering Parts.

Dedicated Customer Support Team
We strive to respond within 2-4 business hours if the request is placed M-F 9am-4pm pst. Requests placed after hours will begin processing within 24-48 business hours.

Obtain Missing or Damaged Delivery Items
If you have just received delivery and anything arrives missing or damaged, complete this Help Request and list the parts you need. We will get them to you free of charge under warranty. Include the Part Names and Part Numbers from the manual provided with your product

Photos are Very Important: Submit any and all Photos along with this request. We will likely need your photos. You will need to complete a new Help Request If you do not give us your photos the first time. 

photos must be jpg or pdf format and under 2k

Review Responses
After submitting your Help Request, you will be able to log on to our system or just check your email to see the results. at the end of this procedure, you will be given the opportunity to select a password if you do not already have an account.

User Forum: We may post your Help Request on our website and User Forum for other customers to read and comment on. You can post a Question or Issue and View what others have to say.                               


NOTE: Customers must first complete this Help Request. Upon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request when appropriate. *VIN Number required for any warranty issues.

DO NOT SUBMIT MULTIPLE HELP REQUESTS. Requests are processed in the order that they are received. We have a dedicated Customer Support Team ready to assist you. Submitting multiple requests will not speed up processing. If you have any questions or concerns regarding the status of your request, please contact our Customer Service Team (707) 745-5278 M-F 9am-4pm.

Brands Supported Include: Apollo, American Racer, Roketa, BMS, Coolster, Joyner, Sachs, Kinroad, TrailMaster, Kandi, Jass Motorsports, Briggs Racing, Honda, Azusa, Kenbar, Kartco, Manco, Comet, GTC, Road Rat, Voodoo, Top Kart, Little Badass, Trophykart, SSR, Taco Minibikes, Bonanza Minibikes, Titan Engines, JCL, Goka, Dr. Pulley, MRP, Gates, Carlisle, K&N, RLV, ARC, Ricky Powersports, Icebear, American Landmaster, Variable Line Racing, Predator Engines, PitsterPro, GPX Moto, SSR Motorsports


*there is no charge and no credit card info is required to submit this request



Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue. *there is no charge and no credit card info needed

Product Reviews

(3 Ratings, 2 Reviews) Average Rating:
ratingratingratingratingrating
ratingratingratingratingrating
To put it bluntly....She's da Bomb !!!
Al (CA) 9/18/2014 7:50 PM
I had a question about a product of yours and I called and talked to Lilly. She was very helpful, and she should be the one teaching new employees about the aspect of customer service. To put it bluntly....She's da Bomb !!! Al
ratingratingratingratingrating
Josh is Awesome
Mike K. (Cameron Park, CA) 9/18/2014 5:41 PM
Wow, I just filled out a Help Request and BAM got some answers and support. Thanks


Customer Service Requests Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue. *there is no charge and no credit card info needed new 1-lbs /images/products/detail/Help_Request.3.jpg Red/Black/Blue Help Request Customer Service

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