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PLEASE NOTE:
DUE TO COVID, SHIPPING IS TAKING LONGER FOR SOME ITEMS 2-4 weeks or more.
Including TrailMaster, Apollo, Kandi and some others.
We are experiencing longer times for order processing, fulfillment and shipping
Once your order is confirmed, You may not receive any other emails from us during the waiting period.
You will receive an email notification as soon as your order is ready-to-ship. We thank you for your patience and understanding during this difficult time.
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all communication regarding your order is provided via email.
Please check your email for order status updates. Sign
on to your account for more info
TRACKING
NUMBERS:
Tracking numbers are not provided for large
item Truck Freight shipments. For these orders, the Freight Company
will call you to schedule a delivery appointment. When they call, be sure to get
the telephone number for the local freight terminal and the Pro Number for the
shipment. This will put you in control of your delivery. The freight company will
give you a delivery time window. If they are late, you can give them a call and
get an update if you have obtained the local phone number. They will not deliver
your order unless they speak to you and schedule an appointment
Tracking numbers
will be provided for small items such as parts shipped by Fedex.
Some items may be shipped directly from the manufacturer and you will not
see a tracking number for these items. If a Tracking number is not displayed here,
it is not available
ORDER
DELIVERY:
Gokarts USA
CANNOT GUARANTEE EXACT DELIVERY DATE of an order. Small items are shipped via
UPS or Fedex and should arrive within 3-7 business days. Some orders may take
longer.
You will receive
an email notification when your order ships. Large items are shipped via Truck
Freight and may be delivered within 7-10 business days. Delivery time for some
items may be longer. The total time to receive your order can be approximately
1-2 weeks or longer during busy times of the year. Order early if you have a specific
date requirement
TRUCK FREIGHT SHIPMENTS:
Large items will be shipped
to your home, business or the nearest trucking terminal. Tracking numbers are
not provided for Truck Freight shipments. The Freight Company will call you to
schedule a delivery or pickup. The driver will generally help get your product
off of the truck. This is sometimes called "lift gate" service. On heavy merchandise,
it's best to have someone available to help unload it and get it into your garage.
Some large items cannot be delivered to your home and may require that you pick
up the item from the nearest freight terminal. If this is the case, the freight
company will place the item on your truck or trailer for you. In some rare areas,
there may be an extra charge for home delivery or lift gate service. We will let
you know if this applies to your order
NON DELIVERY:
If the estimated delivery
time for your item shown above has passed and you have still not received your
order, please submit a Help Request for further assistance.
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