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PLEASE NOTE

Our staff is working hard to ensure orders are processed and shipped as soon as possible, however due to extremely high holiday demand, we are currently experiencing a nationwide inventory shortage. If you placed your order before December 1st, your item has been reserved, and you will likely receive it before Christmas, however this is not guaranteed.

You will receive an email notification as soon as your order is ready-to-ship. We thank you for your patience and understanding during these times.


all communication regarding your order is provided via email. Please check your email for order status updates. Sign on to your account for more info

 Important Info
TRACKING NUMBERS:
Tracking numbers are not provided for large item Truck Freight shipments. For these orders, the Freight Company will call you to schedule a delivery appointment. When they call, be sure to get the telephone number for the local freight terminal and the Pro Number for the shipment. This will put you in control of your delivery. The freight company will give you a delivery time window. If they are late, you can give them a call and get an update if you have obtained the local phone number. They will not deliver your order unless they speak to you and schedule an appointment
 
Tracking numbers will be provided for small items such as parts shipped by Fedex. Some items may be shipped directly from the manufacturer and you will not see a tracking number for these items. If a Tracking number is not displayed here, it is not available
 
 
ORDER DELIVERY:
Gokarts USA CANNOT GUARANTEE EXACT DELIVERY DATE of an order. Small items are shipped via UPS or Fedex and should arrive within 3-7 business days. Some orders may take longer. You will receive an email notification when your order ships. Large items are shipped via Truck Freight and may be delivered within 7-10 business days. Delivery time for some items may be longer. The total time to receive your order can be approximately 1-2 weeks or longer during busy times of the year. Order early if you have a specific date requirement
 
 
TRUCK FREIGHT SHIPMENTS:
Large items will be shipped to your home, business or the nearest trucking terminal. Tracking numbers are not provided for Truck Freight shipments. The Freight Company will call you to schedule a delivery or pickup. The driver will generally help get your product off of the truck. This is sometimes called "lift gate" service. On heavy merchandise, it's best to have someone available to help unload it and get it into your garage. Some large items cannot be delivered to your home and may require that you pick up the item from the nearest freight terminal. If this is the case, the freight company will place the item on your truck or trailer for you. In some rare areas, there may be an extra charge for home delivery or lift gate service. We will let you know if this applies to your order
 
NON DELIVERY:
If the estimated delivery time for your item shown above has passed and you have still not received your order, please submit a Help Request for further assistance.
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