Factory Warranty

Warranty
Part No: Factory Warranty
Brand: Customer Service
STILL TIME SALE: $0.00
In Stock
Product Options

* denotes required field

Factory Warranty*
Extended Warranty*

FACTORY WARRANTY       

30 days on Vehicle, 90 days on Motor, parts only

Manufacturer warrants the vehicle will be free of defects in materials and workmanship at Delivery Time.

A Qualified mechanic must uncrate, perform final assembly, setup, adjustments and oil service at his/her own expense (even on assembled units). Labor is not covered under any circumstance and no credit will be issued.  A copy of the mechanic’s assembly invoice is required for any warranty coverage.

Missing or broken items noted at Delivery Time will be replaced free of charge under Manufacturer Warranty. Customer must inform us within 3 days of delivery by completing a Help Request on our website.

Customer must complete a Help Request and return any defective parts to us for inspection before any replacement will be sent.

NOTE: THE WARRANTY DOES NOT COVER REPAIRS

Damage due to operation, accidents, improper assembly, improper maintenance are NOT covered under warranty.

Extended Motor Warranty can be added on the vehicle product listing.

EXTENDED MOTOR WARRANTY

 6 MO $49
12 MO $99
18 MO $129
24 MO $199

 

The Motor Warranty can be extended beyond 90 days. 

AN ENGINE FAILURE CAN BE REPAIRED OR REPLACED under warranty during the specified period. Warranty coverage does not apply to routine service, maintenance or repair of the vehicle, or damage during operation, mis-use, improper setup or maintenance.

Customer is responsible for removing the part/motor and returning item at his/her own expense. Freight collect and COD packages will not be accepted

Upon receipt of your part/motor, we will inspect, issue a report and estimate of repair or replacement cost. If the engine is deemed to be defective, the cost or a portion thereof may be covered under warranty. If the engine is not defective, then the customer will have the option of paying for the repair or replacement of the engine. The engine can be returned to the customer, un-repaired upon payment of the shipping charge by customer. Engines not repaired may be discarded, retained for use, or otherwise disposed of if return shipment charge not paid by customer within 30 days of email notification.

BUMPER-TO-BUMPER

30 Day $199
60 Day $249

 

FULL COVERAGE

Manufacturer will Repair or Replace parts, including VEHICLE and ENGINE parts, that shall be deemed DEFECTIVE. (Does not cover routine maintenance and repairs, normal wear and tear items, frame and major frame components, seats, tires, brakes, clutch. Does not cover damage, due to use, mis-use, accidents, and other damage due to operation)

Defective parts must be returned to us at Customer’s expense, for inspection before a replacement part will be sent.

Parts sent back will be inspected and a report will be issued to customer including an estimate of repair and/or replacement. If it is determined that the part is defective the cost or a portion thereof may be covered under warranty. If the part is not defective, then the customer will have the option of paying for the repair or replacement of the part. The part can be returned to the customer, un-repaired upon payment of the shipping charge by customer. Parts not repaired may be discarded, retained for use, or otherwise disposed of if return shipment charge not paid by customer within 30 days of email notification.

All Vehicles include a standard limited warranty from the manufacturer. This will be indicated on the product listing.
 

EXTENDED WARRANTY

Customers can purchase EXTENDED WARRANTY COVERAGE. If a Warranty is offered on your Vehicle, you will see Options to add Extended Warranty Coverage on the product listing. Manufacturer Warranties cover defective parts only and do not include parts worn by standard use (such as tires, belts, clutches, batteries, lights, chains, etc.) or parts damaged from use, accidents, abuse, misuse or improper setup and maintenance of the product. LABOR IS NOT COVERED FOR ANY REASON. Customer must send defective parts in fornspection prior to a replacement being sent. Customer is responsible for shipping charges to and from manufacturer


NOTE: Powersport Vehicles require SUBSTANTIAL MECHANICAL SUPPORT to uncrate, setup, operate and maintain. This maintenance is a significant part of the sport and is needed on an ongoing basis. If you are new to the sport, please consider this prior to making a purchase 
 
PDI -  PRE-DELIVERY INSPECTION REPORT
It is the customer’s responsibility to register products for warranty WITHIN 5 DAYS OF DELIVERY. The delivery Inspection form (PDI) must also be completed as required by all dealerships in the USA. This is a REQUIRED step in the Assembly Process. By omitting this step you will be VOIDING your warranty. Please click here for   Warranty Registration and PDI Forms   
 
HELP REQUEST
Customers can Ask a Question, obtain Technical Assistance or Request Missing or Damaged Parts by completing a Help Request. Gokarts USA will assist the customer in obtaining warranty coverage from the manufacturer if necessary. Upon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request  Customer must ship the defective or damaged part to manufacturer first before a replacement will be sent.
 
Parts returned will be inspected and if deemed defective, will be repaired or replaced at Manufacturer's option. Customer shall be responsible for shipping charges both to and from the Manufacturer. We will contact you with the shipping charge prior to ordering parts under an approved warranty claim. Parts deemed not defective or not covered under warranty shall be discarded or shipped back to the customer upon payment of shipping fee by customer. customer can purchase a part at any time.
 

Warranty Period & Coverage

  • The factory limited warranty starts on the date that the unit is delivered to the customer. During the warranty period, depending on the model, your warranty will cover parts only and the cost to ship required parts. Warranties do not cover the labor or freight to send back defective parts.
  • Parts are covered under this warranty to be free from manufacturer defects. Parts not included in this warranty are listed below in the Warranty Limitations. Any parts deemed questionable by the manufacturer must be submitted for inspection and approval.
  • A qualified mechanic must perform the initial vehicle set-up and routine maintenance to maintain full warranty coverage. Failure to provide a mechanic’s invoice may void your warranty.

STANDARD 30/90 DAY WARRANTY, INCLUDED

90 Day or 500 mile Engine/Transmission
30 Day or 250 mile chassis/Suspension
30 Day *Limited Battery/*Limited Electrical System
30 Day *Limited Fuel System

EXTENDED MOTOR WARRANTY, IF PURCHASED

 6  MO or 1500 mile Engine/Transmission
12 MO or 2500 mile Engine/Transmission
18 MO or 3500 mile Engine/Transmission
24 MO or 5000 mile Engine/Transmission

EXTENDED "BUMPER-TO-BUMPER" WARRANTY, IF PURCHASED

 6  MO or 1500 mile Engine/Transmission/Chassis/Suspension/*Limited Electrical/*Limited Fuel System
12 MO or 2500 mile Engine/Transmission/Chassis/Suspension/*Limited Electrical/*Limited Fuel System

 *Electrical and Fuel System related warranty claims are limited by the nature of the category. Improper usage and maintenance of electrical and fuel system components may prematurely void warranty.

 WARRANTY LIMITATIONS 

Parts not covered under this warranty are listed below. Warranty requests on any of the below items may be submitted for review to the manufacturer warranty/parts department. If a part is deemed defective by the manufacturer, the part will be covered under Warranty.

Spark Plugs Throttle Cable, choke cable Brake line cable, clutch cable
Drive chains, Drive belts, CVT belts Air cleaner element & bracket Clutch/Clutch Components
Fuel Lines Vacuum Lines Fuel Pumps
Front/Rear brake pads/shoes Bushings/Bearings Light Bulbs
Piston Rings Gaskets, O-rings Valves, Valve Guides, Valve Seals
Starter Motor Variator weights/rollers Suspension, Shocks, Linkage
Fuses/Rubber Parts Outside plastic parts/Body parts Front/Rear Tires & Tubes
Front/Rear Rims Gear/Engine oil Front/Rear brake rotors
Brake/Clutch Levers Steering stem bearings Floor boards/Pegs
Oil/Fuel Filters Grops, Throttle Tubes Any wear items

 Damage caused by the following is NOT covered under this warranty

Unavoidable natural disasters, fire, collision, theft, improper storage or transportation, negligence of the periodic maintenance, improper use, racing, jumping, improper repair, adjustment or maintenance, repairs and adjustments not done by licensed dealers, use of non-genuine parts, using the product for commercial use, unauthorized modification made to the product, operation of the vehicle when it is overheating, or installing performance parts or components on the vehicle that change the original engineering. The Factory Limited Warranty does not cover damage caused by, or resulting from, any other reason besides a manufacturer’s defect.

Shipping Damage “48 Hour Rule”

The Customer has 48 hours to report any visible damage to the unit. DO NOT ASSEMBLE THE UNIT UNTIL THE FOLLOWING PROCEDURE IS COMPLETED. GoKarts USA may extend a reasonable allotted time at our discretion for customers with larger orders.

1. Document any visible damage on delivery documents while the driver is present (Most Important)

2. Make a copy or take a photo of the delivery documents with legible description of damage

3. Take pictures of the damaged products

4. Submit a Help Request with the above delivery documents and pictures with a list of replacement parts within 2 days of receipt of product(s)

5. Your warranty claim will be declined if the above documents are not provided within the time frame.

Upon receiving the above documents, replacement parts will be shipped free of charge.

Procedure to File a Warranty Claim/Shipping Damage Claim

1. Complete a Help Request on our website

2. Once approved, the warranty department will instruct you as what to do next.

3. All defective parts must be returned if asked for at the customer’s expense. This cost will be reimbursed to the customer if the part is determined to be defective.

4. A warranty claim will be denied if defective parts are not returned when requested.

5. The Customer is responsible for freight to return the product. If the product is determined to be defective, your warranty will cover parts, factory labor, and freight to send out replacement or repaired components. If the product is determined to be damaged, due to causes other than manufacturer defects, the customer is responsible for parts, factory labor, and freight to send back replacement or repaired product.

 

Shipping Policy

1. GoKarts USA is not responsible for shipping delays as it is at will of the shipping company or unpredictable circumstances.

2. The Customer is responsible for any extra shipping cost that occurs after the part has been shipped.  This cost includes, but is not limited; to change of address cost, change of zoning cost, re-weight cost, lift gate service.

3. Warranty orders can be canceled before they are shipped. Once a warranty order is shipped, all payment related to such order is non-refundable.

 



 

 

MANUFACTURER LIMITED WARRANTY

Your product may come with a limited warranty from the manufacturer. Customers can purchase extended coverage. Manufacturer Warranties cover defective parts only and do not include parts worn by standard use (such as tires, belts, clutches, batteries, lights, chains, etc.) or parts damaged from use, accidents, abuse, misuse or improper setup and maintenance of the product. LABOR IS NOT COVERED FOR ANY REASON. Customer must send defective parts in for inspection prior to a replacement being sent. Customer is responsible for shipping charges to and from manufacturer

 

NOTE: Power Sport Vehicles require SUBSTANTIAL MECHANICAL SUPPORT to uncrate, setup, operate and maintain. This maintenance is a significant part of the sport and is needed on an ongoing basis. If you are new to the sport, please consider this prior to making a purchase 

 

ASSEMBLY

ALL VEHICLES ARE SHIPPED IN A CRATE AND REQIUIRE ASSEMBLY. When you purchase a vehicle from us, unless you pay a Licensed Mechanic to assemble the unit or you pay us to assemble your unit, then you will have some assembly ahead of you and need to read your Order Terms. click here to see the Order Terms before placing an order

 

If you choose to assemble it yourself, a PDI - Pre-Delivery Inspection and FULL maintenance MUST be done, This is required for ALL units and dealerships in the USA. By Saving the cost of the assembly charge you accept the responsibility to do this. This is a REQUIRED step in the Assembly Process. By not doing this step you will be VOIDING YOUR WARRANTY.

 

PDI -  PRE-DELIVERY INSPECTION REPORT

It is the customer’s responsibility to register products for warranty WITHIN 5 DAYS OF DELIVERY. The delivery Inspection form (PDI) must also be completed as required by all dealerships in the USA. This is a REQUIRED step in the Assembly Process. By omitting this step you will be VOIDING your warranty. Please click here for   Warranty Registration and PDI Forms    

 

HELP REQUEST

Customers can Ask a Question, obtain Technical Assistance or Request Missing or Damaged Parts by completing a Help Request. Gokarts USA will assist the customer in obtaining warranty coverage from the manufacturer if necessary. Upon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request  Customer must ship the defective or damaged part to manufacturer first before a replacement will be sent.

 

Parts returned will be inspected and if deemed defective, will be repaired or replaced at Manufacturer's option. Customer shall be responsible for shipping charges both to and from the Manufacturer. We will contact you with the shipping charge prior to ordering parts under an approved warranty claim. Parts deemed not defective or not covered under warranty shall be discarded or shipped back to the customer upon payment of shipping fee by customer. Customer can purchase a part at any time.

FACTORY WARRANTY is 30 days on Vehicle, 90 days on Motor, parts only. Manufacturer warrants the vehicle will be free of defects in materials and workmanship at Delivery Time. EXTENDED MOTOR WARRANTY 12MO $99, 18MO $129, 24mo $199

Product Reviews

Rate This Product:
or Create a Review
(0 Ratings, 0 Reviews)


Customer Service Requests FACTORY WARRANTY is 30 days on Vehicle, 90 days on Motor, parts only. Manufacturer warrants the vehicle will be free of defects in materials and workmanship at Delivery Time. EXTENDED MOTOR WARRANTY 12MO $99, 18MO $129, 24mo $199 new 1-lbs /images/products/detail/warranty_info.2.jpg Red/Black/Blue Factory Warranty Customer Service

RECOMMENDED PRODUCTS

Help Request
Part No:
ratingratingratingratingrating
STILL TIME SALE: $0.00
Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue. *there is no charge and no credit card info needed
View Help Request
Parts Request
Part No:
STILL TIME SALE: $0.00
We sell parts for all our vehicles. Please order online. if you don't see the parts you need online, you can request a Purchase Order here. We will email you a Price Quote and get your payment info if you with to proceed. Fill out, add to-cart, checkout
View Parts Request
MSO Request
Part No:
STILL TIME SALE: $0.00
MSO Request: used to request Title Documents from the Manufacturer usually delivered with the product or mailed within 10 days. if you do not receive it, you can request it here. You will need your VIN and Original Go KartsUSA Order Number
View MSO Request
RMA Request
Part No:
STILL TIME SALE: $0.00
RMA Request: used to request a Return Merchandise Authorization. if approved, you will be provided with an RMA Number and return Address for your item. *there is no charge and no credit card info is required to submit this request
View RMA Request