Return Request

Return Request
Item No: RMA Request
MEGA SALE: N/A
Complete Form, Add-to-Cart, then Checkout
Product Options

* denotes required field

NAME*
ORDER NUMBER?*
PURCHASE DATE*
LIST ITEMS TO BE RETURNED*
500 characters remaining
REASON FOR RETURN *
500 characters remaining
Photo 1 of item(s) to be returned
to assist us in processing your return
Photo 2 of item(s) to be returned
to assist us in processing your return
Supporting Documents
give us any additional info
Return Merchandise Authorization (RMA)  
Complete this form, Add-to-Cart then Checkout. Print a copy and include it with your return

ITEMS NOT RETURNABLE: Refunds will not be offered for Factory OEM Parts, Special Order items, or items marked as non-returnable on our website. Check the product listing before returning any item.

Return Items to:

GOKARTS USA - Returns
6610 Goodyear Road
Benicia, CA 94510
 
VEHICLES
90 DAY MONEY BACK GUARANTEE ON VEHICLES
Our staff is dedicated in providing high quality products and support. If however, you are not completely satisfied for any reason, you may return your VEHICLE within 90 days for a full refund of the purchase price, minus all actual shipping costs, handling and other additional charges

Customer is responsible for returning vehicles at his/her own expense. Freight collect and COD packages will not be accepted

Vehicles will be inspected upon return.  The following charges may be deducted from any refund
  • 25% - 35% restocking charge based upon the condition of the vehicle
  • Excessive use
  • Damage
  • Missing parts
  • Alterations
  • Improper setup or maintenance
We do not accept any return vehicle that has any sustained damages and no refund will be offered

PARTS AND KITS
21 DAY RETURN PERIOD

You may return most Parts and Kits for a prompt refund. Items returned within 21 days of delivery will be credited in the same form as the original payment type or store credit redeemable on future purchases. Items must be returned in new or unused condition in original packaging and contain all original materials included with shipment.

Items sent to the Wrong Address will not receive a refund. All returns must be shipped prepaid by the customer. No return shipment will be accepted unless the shipping has been prepaid by the customer. Freight collect shipments will be refused and returned to the customer, or discarded.  After inspecting the returned merchandise, we will reimburse the purchase price of the item, less all actual shipping costs. No refund shall be issued on damaged or used items. *All items are subject to a 20% restocking fee.

 
  1. Returns must be shipped prepaid by the customer.
  2. Refunds may be in the form of original payment or store credit.
  3. Returns accepted as a courtesy for non-returnable items may incur up to a 50% Restocking charge
 
RMA Request: used to request a Return Merchandise Authorization. if approved, you will be provided with an RMA Number and return Address for your item. *there is no charge and no credit card info is required to submit this request


PARTS INFORMATION
over 11,000 parts
  • IDENTIFY YOUR MODEL
    This can be one of the biggest challenges in ordering correct parts. If you ordered your Vehicle from us, we can look-up your records.
  • FACTORY PARTS
    150/300 TrailMaster, Kandi, IceBear, Kinroad, Hammerhead, Roketa
  • MINIBIKE PARTS
    Manco, Kenbar, Yerf-Dog, Kartco, Carter, Azusa, Taco, Bonanza, Little BadAss, American Racer
  • DIRT BIKE PARTS
    70, 110, 125, 150, 250cc SSR, Apollo, PitsterPro, Thumpstar, Roketa
  • GOKART PARTS
    Manco, Kenbar, Kartco, Yerf-Dog, Carter, Azusa, TopKart
  • ATV PARTS
    110, 125, 150cc, Coolster, Icebear, Trailmaster, Kandi, Kayo
  • SCOOTER PARTS
    50, 150cc Icebear, BMS, SSR, Znen, Trailmaster
  • PERFORMANCE PARTS
    150/250/300cc TrailMaster, Kandi, Icebear, Kinroad, BMS, Roketa, SunL, American Sportworks, Carter, Dazon


ALL PARTS   see all categories
  GOKART/MINIBIKE PARTS   FACTORY PARTS   PERFORMANCE
  PARTS   TRAILMASTER   BUGGY PARTS
  ENGINES   TRAILMASTER 150 ENGINE   150 BUGGY
  TORQUE CONVERTER   KINROAD   150 ENGINE
  GOKART SPEED   TRAILMASTER 300   150 TRANSMISSION
  MINIBIKE SPEED   HAMMERHEAD   250 BUGGY
  TIRES   BUGGY TIRES   ALL TIRES
  WHEELS   BUGGY WHEELS   ALL WHEELS
  ATV PARTS   DIRT BIKE PARTS   SCOOTER PARTS
  ATV PARTS   PIT BIKE 70/110/125/250   SCOOTER PARTS
  ATV TIRES   HONDA CRF50/70   50 SCOOTER
  ATV WHEELS   PIT BIKE ENGINES   150 SCOOTER
  CHINESE BIKE PARTS   HONDA CLONE PARTS   MINI CHOPPER PARTS
  POCKET BIKE -33,36,49cc   TITAN TX200   LITTLE BADASS
  GY6 50/125/150   PREDATOR 212   150 SCOOTER
  DIRT BIKE 50/70/110/125   HONDA GX200   150 SCOOTER
choose Free Gifts or get an Extra DiscountSELECT A FREE GIFT
  FREE HELMET   FREE GOGGLES   FREE GLOVES

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Customer Service Requests RMA Request: used to request a Return Merchandise Authorization. if approved, you will be provided with an RMA Number and return Address for your item. *there is no charge and no credit card info is required to submit this request new 1-lbs /images/icon-120-return.jpg Red/Black/Blue RMA Request

PRODUCT SCROLLER >>

  • Help Request
    Item No:
    ratingratingratingratingrating
    MEGA SALE: N/A
    Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue
    View Help Request
  • Warranty Claim
    Item No:
    ratingratingratingratingrating
    MEGA SALE: N/A
    Warranty Request: request warranty coverage from the manufacturer. you will need your VIN Number and your original Go KartsUSA Order Number. *please complete this form only when directed to do so. start with a Help Request first
    View Warranty Claim
  • MSO Request (Title)
    Item No:
    MEGA SALE: $0.00
    MSO Request: used to request Title Documents from the Manufacturer usually delivered with the product or mailed within 10 days. if you do not receive it, you can request it here. You will need your VIN and Original Go KartsUSA Order Number
    View MSO Request  (Title)
  • FREE GIFTS