Warranty


Your Vehicle may come with a limited warranty from the manufacturer. This will be indicated on the product listing.

FACTORY WARRANTY       

30 days on Vehicle, 90 days on Motor, parts only

Manufacturer warrants the vehicle will be free of defects in materials and workmanship at Delivery Time.

A Qualified mechanic must uncrate, perform final assembly, setup, adjustments and oil service at his/her own expense (even on assembled units). Labor is not covered under any circumstance and no credit will be issued.  A copy of the mechanic’s assembly invoice is required for any warranty coverage.

Missing or broken items noted at Delivery Time will be replaced free of charge under Manufacturer Warranty. Customer must inform us within 3 days of delivery by completing a Help Request on our website.

Customer must complete a Help Request and return any defective parts to us for inspection before any replacement will be sent.

NOTE: THE WARRANTY DOES NOT COVER REPAIRS

Damage due to operation, accidents, improper assembly, improper maintenance are NOT covered under warranty.

EXTENDED WARRANTY
Customers can purchase EXTENDED WARRANTY COVERAGE. If a Warranty is offered on your Vehicle, you will see Options to add Extended Warranty Coverage on the product listing. Manufacturer Warranties cover defective parts only and do not include parts worn by standard use (such as tires, belts, clutches, batteries, lights, chains, etc.) or 
parts damaged from use, accidents, abuse, misuse or improper setup and maintenance of the product. LABOR IS NOT COVERED FOR ANY REASON. Customer must send defective parts in fornspection prior to a replacement being sent. Customer is responsible for shipping charges to and from manufacturer


NOTE: Powersport Vehicles require SUBSTANTIAL MECHANICAL SUPPORT to uncrate, setup, operate and maintain. This maintenance is a significant part of the sport and is needed on an ongoing basis. If you are new to the sport, please consider this prior to making a purchase 
 
PDI -  PRE-DELIVERY INSPECTION REPORT
It is the customer’s responsibility to register products for warranty WITHIN 5 DAYS OF DELIVERY. The delivery Inspection form (PDI) must also be completed as required by all dealerships in the USA. This is a REQUIRED step in the Assembly Process. By omitting this step you will be VOIDING your warranty. Please click here for   Warranty Registration and PDI Forms   
 
HELP REQUEST
Customers can Ask a Question, obtain Technical Assistance or Request Missing or Damaged Parts by completing a Help Request. Gokarts USA will assist the customer in obtaining warranty coverage from the manufacturer if necessary. Upon reviewing your Help Request, our staff may direct you to submit a Warranty Claim Request  Customer must ship the defective or damaged part to manufacturer first before a replacement will be sent.
 
Parts returned will be inspected and if deemed defective, will be repaired or replaced at Manufacturer's option. Customer shall be responsible for shipping charges both to and from the Manufacturer. We will contact you with the shipping charge prior to ordering parts under an approved warranty claim. Parts deemed not defective or not covered under warranty shall be discarded or shipped back to the customer upon payment of shipping fee by customer. customer can purchase a part at any time.



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Help Request
Part No:
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SALE PRICE: $0.00
Fill out form, Add-to-Cart, then Checkout: Use this form to request assistance, report issues, obtain missing or damaged parts. opens a Help Ticket on our system to obtain support and resolve your issue. *there is no charge and no credit card info needed
View Help Request
Extended Warranty Plan
Part No:
SALE PRICE: $0.00
FACTORY WARRANTY is 30 days on Vehicle, 90 days on Motor, parts only. Manufacturer warrants the vehicle will be free of defects in materials and workmanship at Delivery Time. EXTENDED MOTOR WARRANTY 12MO $99, 18MO $129, 24mo $199
View Extended Warranty Plan